Zingotel Review

Zingotel is a publicly traded company that offers VOIP services to both residential and small business customers. Zingotel offers call plans to suite everyone from the casual user looking for an cost effective alternative to getting a second phone line, to the professional high-volume business user.

They offer a number of free features such as free calls between Zingotel customers, free equipment to use your standard home phone as your voip phone, caller id (and blocking), voicemail and online account management. They also allow you to customize your plan with a number of low cost options such as adding a virtual phone number or dedicated fax line.


17 user submitted Zingotel reviews:

Zingotel Review by JKokumo, from Phoenix,%20AZ
Reviewed on: May 23, 2009

  • 22222
  • 55555
  • 22222

I was with Zingotel for 4 years I ahd problems every month with receiving calls. I decided to cancel via email no response, then I called and left a message. No response. They charged my card and I called again and left a message. Then called my bank and advised them that Zingotel was not authorized to charge my account and they credited my account. I have not heard from Zingotel and at this time I can not access their website. I am hoping my account will not be charged next month but who knows. It does appear they have shut down shop….

Zingotel Review by Dan, from New%20York
Reviewed on: April 21, 2009

  • 11111
  • 11111
  • 11111

Same problem with canceling the service. It’s kept bill me for another 9 months. I finally had to contact my bank to put a stop on my account. It then started to charge my debitcard again 6 months later, even my expiration date had changed. It’s been over two years now, all at a sudden I have gotten a charge of $221.20 from Zingotel again. I had to explain it to my bank. at first my bank would refund me and saying that I had to contact Zingotel first. But, I’ve had it because their is no one to pick up the phone at the constumer service. And, I have gotten rid off my debit card for all for this bank account for just in case sometimes down the road…. It’s a nightmare un-ending..! I mean my right is being so violated!!!! it is not even safe to put my own money in my own bank. I could have overlooked it and this thief had the hand on my bank account. Don’t give out your card numbers!!! You will get it!

Zingotel Review by avis, from Detroit
Reviewed on: December 19, 2008

  • 11111
  • 11111
  • 11111

STAY AWAY from them. Anyone who is using this, wait until you cancel. You will not be let off the hook. I cancelled the service, not billed for about 8 months and lo behold… they just started taking money from my credit card every month… If you give your card, just try to remove it from the website. YOU CANNOT. It looks like deleted but when you refresh, there it is again. They will not let go of your card.. BEWARE!!!

Zingotel Review by Naina, from Detroit
Reviewed on: December 18, 2008

  • 11111
  • 11111
  • 11111

The worst customer service ever I have seen. There is this one female who is the only contact point. I have been trying to claim my refund from past 4 months but every time they ask me to call after a week. You would never want to get stuck with this terrible company and their services.

Zingotel Review by Kent, from Seattle
Reviewed on: December 4, 2008

  • 11111
  • 11111
  • 11111

I wrote a review a few May of 2008, and this is a followup. The service quality keeps getting worse, I am done with this service. It has gotten to be a joke. The service gets worse and worse. I have had nothing but problems, where we find out the service is not even working and we are missing all of our calls. We call in and they supposedly fix it, and a few days later we have no service. They keep telling us to unplug the phone modem and restart it, but it doesn’t work still. I would not recommend Zingotel to anyone. Run the other way. It is a waste of money and not worth your time.

Zingotel Review by Angel, from Provo,%20Ut
Reviewed on: May 20, 2008

  • 11111
  • 11111
  • 11111

The people giving Zingotel a high rating must be spamers from Zingotel. The place is a total ripoff!!! I cancelled the service and they kept billing me!! Everytime I contaced Customer Service they told me they would send me my money . . . six months and no money. Don’t sign up!!!

Zingotel Review by Kent, from Seattle
Reviewed on: May 1, 2008

  • 33333
  • 33333
  • 33333

We have had Zingotel for over a year now. It works most of the time and generally call quality is pretty good. But occassionally it is terrible where you hear echoing. Over the last year and 4 or 5 months the phone service has been down a half dozen times for 1 or 2 days. On several occasions I have had service people from India call me in the middle of the night about service and they didn’t seem to get I was on the other side of the globe. I also paid for a second phone number with a local that often does not work the way it is supposed to, where callers just go straight to the internet based voicemail. I am still with Zingotel though, mainly because of the price, and most of the time it works.

Zingotel Review by Adam, from Toronto
Reviewed on: March 24, 2008

  • 11111
  • 11111
  • 11111

Terrible company with awful reliability and customer service that is even worse. Made the mistake of porting my POTS line to this provider and it took over 4 months for them to release the ported number.

Zingotel Review by Elissa VonGinger, from Vancouver
Reviewed on: November 27, 2007

  • 55555
  • 55555
  • 55555

This service rocks!!! Who else will provide you with a free VOIP adapter – zingotel does. Try walking in to your local BestBuy or FutureShop, you’ll end up paying over $80 just for the router/voip device. These guys will ship it to you for free, on top of that, you get a local number in any city throughout canada (or US). I’m from Edmonton now here in Vancouver, I even got an Edmonton number so that my friends can call me on a local number – how sweet is that? Last time I checked, why cell phone plan was charging me extra for all add-on features like voicemail and stuff. With these guys, everything is included. Compared to the digital phone stuff they offer here, this service beats everyone hands down in price. I got friends set up with this company in Europe and because of free in-network calling, all calls are free. Don’t replace your home phone, use this as an add-on for long distance

Zingotel Review by Angela DiJango, from Toronto
Reviewed on: November 22, 2007

  • 44444
  • 55555
  • 44444

Excellent service on the business side. We set up an asterisk based system with a company called MirrorPort in Toronto and have our service set up with ZingoTel. For under $50 a month, we can make up to 8 simultaneous callss at the same time, voicemail and all features included and more. We even set up an 800 number for under $5 a month – awesome deal!

Zingotel Review by Maria Manoliu, from Toronto%20Canada
Reviewed on: November 14, 2007

  • 33333
  • 33333
  • 11111

After 5 weeks of requesting a billing correction Zingotel still has not been able to generate the correction and it looks like I did not pay the bill on time. The worst customer service ever. Otherwise the call quality is acceptable and the price comparable with the rest of them. Unsolicited call blocking is not available and it would be useful.

Zingotel Review by Vogon, from California
Reviewed on: August 15, 2007

  • 11111
  • 33333
  • 22222

The worst customer service experience. An absolutely horrible answering system – (It will state you are caller No 3 and 5 minutes wait time and then take anywhere between 15 – 25 minutes to connect (if at all – I have had a message twice after a 30 min wait saying sorry we are busy!!!)) Despite low rates I will not recommend – I have shifted to AT&T for my business. Residential to follow

Zingotel Review by Ed, from Cape%20Coral,%20FL
Reviewed on: May 13, 2007

  • 11111
  • 11111
  • 11111

Poor service. calls constantly get dropped, I cant dial local calls 50% of the time. I can’t dial 1-800 numbers. The customer service line is a recording that nobody ever is there and you cant leave a message because the voice mail is always full. THIS COPMPANY STINKS!!! As soon as I can get a live peson on the phone I am dropping them and going to Vonage

Zingotel Review by Eihab, from New%20Mexico
Reviewed on: April 12, 2007

  • 44444
  • 44444
  • 33333

I have been using Zingotel for approximately three months now and I have been rather pleased with the results. Call quality is fairly good, and I have not had a call drop out or any echoing, even when I call overseas or make call to cell phones. I haven’t had to contact Zingotel’s customer service yet so I cannot comment on them. But they do have multiple contact methods so getting issues resolved should be a breeze. I am using their business unlimited plan, btw.

Zingotel Review by Graham, from Detroit
Reviewed on: October 27, 2006

  • 44444
  • 55555
  • 44444

Just $19.95 per month for an unlimited number of calls within the states. Just simple and affordable. I highly recommend Zingotel.

Zingotel Review by Cindy, from New%20Orleans
Reviewed on: October 12, 2006

  • 33333
  • 44444
  • 33333

I make alot of international calls so using Zingotel as my residential voip service just made sense. Their international call rates are significantly lower than those traditional phone companies. I also liked that fact that they gave me the equipment I needed to make my normal home phone work with thier voip network for FREE! Setting it all up was really easy and with free voicemail and call return I never miss any calls anymore. Call quality is good most of the time, although this is one area where I am not as pleased with Zingotel as I could be. I am sure this will improve in future. Overall, I am pretty happy with using Zingotel as my one and only home phone line.

Zingotel Review by Roger, from Newark%20NJ
Reviewed on: October 8, 2006

  • 44444
  • 55555
  • 33333

They offer some very affordable options that have really cut down my call costs. There $19.95 unlimited calls within USA and Canada plan is just awesome!

Add a Zingotel review, share your comments:

Please rate the VOIP provider by selecting the appropriate amount of stars you think they deserve for each category. Use the box to your right to choose the rating.

Service Quality
Price / Features
Overall Rating