Vonage Review

A leader in the VOIP industry, Vonage offers plans starting from $14.95 pm (which includes 500 minutes of free calls) and the ability to keep your existing phone number.

You also get cheap international call rates, an advanced voicemail system, caller id (with names) and real-time account billing information to help you keep track of your call costs.There is also the option to use Vonage as a softphone on your PC or laptop.


27 user submitted Vonage reviews:

Vonage Review by Tarun K, from NewJersey
Reviewed on: November 14, 2011

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Worst and ignorant customer service. Supervisors no better. Long standing issue with dialling in to Conference bridges. When I dial in to confrence bridge it works fine. After that when I am prompted to provide the passcode it does not take it no matter what. Customer service feign ignorance and pose surprised although there are references to this problem in internet. My mistake that I did not look at the review before signing in. Pull out on first opportunity. This guys do not have a competent technical team to resolve issues which are not there in any other carriers.

Vonage Review by Vance, from California
Reviewed on: May 22, 2009

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There are many choices for VoIP service, don’t settle for the worst by using Vonage. Here is my experience: 1. Poor quality. During the first 3 weeks, I had problems that couldn’t dial out when I needed to make calls. You hear a dial tone, but after entering the number the line goes silent. At the same time, people called my number heard a recorded message “the number you dial is no longer in service, please hang up…” I contacted their tech support. They told me that my 2-line phone is not compatible with their service and wanted me to replace my phone first before further support. Does this sound logically to you? 2. Vonage bills the service charge starting on the date you sign up an account, not the date their service is available. It takes a week or more for their equipment (telephone adapter) to arrive and for you to install it properly. During this time, you pay them for no services. 3. The 30-day money-back guarantee starts on the date your account is established, not the date you start using their services. Vonage even listed a phone sex service number on their policy website when I tried to contact them to cancel the service. I got burned by this and they charged me $119.98 for early termination plus one month of service that I didn’t use. 4. I made a formal complaint and billing dispute by writing them a letter. It took them over 7 weeks to respond my complaint. Hopefully you won’t come to this. But is this the kind of customer service you want for your phone service? I had years of good experience with AT&T CallVantage before switched to Vonage (AT&T discontinued their residential VoIP service recently). Then I paid Vonage over hundred dollars and hours of my time on writing letters and on the phone for humiliation and no phone services. My mistake was blind by their commercial without doing research and comparison. I hope that you can learn from my experience and shop for a better VoIP service provider for your need.

Vonage Review by Le, from Frisco
Reviewed on: May 15, 2009

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Vonage has bad products, bad service support, and bad reputation. Vonage did not stand behind their products. Hope I am the only one that had bad experienced with Vonage. 1. Call dropped or distorted when you online and with phone call at the same time. Even without online. 2. Unit keep disconnected from the router or switch too frequently to try update with Vonage Server. My other devices have no problem with the router or switcher. 3. Lost connection. No Phone service too frequently. Have to disconnected power and plug back in to the unit TOO MUCH. 4. Bad customer service support. 5. BEWARE of the device CHARGE of $70 (Even you have purchased out right from Vonage) on RECOVERY FEE with $39.99 Penalty fee, total around $110, if you not meet 2 years. 6. BEWARE not to switch over to different service (From one Vonage account to other Vonage account) within 2 years or you will have to pay PENALTY of $39.99 as well. I got charged to switch over from Home to Business. 7. Good luck.

Vonage Review by Damonique, from SS,%20MD
Reviewed on: January 29, 2009

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I have to give my input because Vonage is getting slammed! I have used them since they started (03/04?). I have had minimal problems with them, and customer service has been decent to absolutely exceptional! (from being on hold for a while to get someone with a thick accent and give basic support to getting someone quickly -friendly, who speaks English and goes above and beyond). I have a line at home and at my business. I had some clarity issues a couple of times. The first after troubleshooting on a couple of occasions, the issues were resolved. Another time they sent me an upgraded adapter (free) which resolved the problem. Overall, I would recommend because the service/packages/features are great.

Vonage Review by Walter, from North%20East%20PA
Reviewed on: December 13, 2008

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All good things come to an end. I was a Vonage customer for well over 2 years now. I have never had a problem that required me to call them, so i am unable to give any info on their customer service. near perfect service from home on a 3 meg cable connection, and pretty good service from the 760k dsl connection at my mothers house. Today (12/12/08) after reading an e-mail from vonage, I called to confirm that they did change the price for the 500 minuet plan from 14.95 to 17.95. Even though was ok with 14.95 for the amount of time I use the extra line, I have never been happy with the tax’s and other fees that raised my bill by more that $5. I think 25% for “other” fees was out of hand. I may even have put up with the $3 increase, until the rep I had spoken to tried to convince me that i was contacted earlier about the price change. So for me, even though i was happy with Vonage, its off to another provider

Vonage Review by Deb, from Mass
Reviewed on: November 25, 2008

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**READ THIS REVIEW** I can only tell you that you had better read the fine print on your contract before you sign up. This company is full of people that are extremly difficult to understand and have very, very thick accents. They speak slow, because they have to think of every word they are saying and it taks 10 times as long as if you were speaking to someone who can speak English! As far as the service goes… The service is terrible. You get what you pay for…you are hardly paying for the service. that you can call practially all over the world…well, there is an echo all of the time, the phone is crackly – on both ends…the people I am speaking to and my voice sounds crackly to them. The voice mail doesn’t work… Vonage automatically connected the voice mail when I wanted to use my own answering machine. I didn’t get any voice mails for so long…and finally I figured out that they were going to the Vonage box. This service STUNK!! I decided to go back to Verizon and Vonage repeatedly stated that they didn’t hear from Verizon and couldn’t port out the number. It took me 3 – 4 weeks and finally I called them and blasted them telling them that this was the last straw and I was not contacting them again. I in turn sent them an email after I notified my credit card company that vonage was NOT authorized to charge my account. Vonage is certainly a huge SCAB company. I ust received an email from Vonage stating that they charged my company. It will be a battle and I may lose because I didn’t scrutinize the conract…but, I’m gonna give them a run for their money. I am canceled, finally. Do yourself a favor – don’t ever use Vonage. REad these reviews – 95% of them are negative and the other 5% are probably written by Vonage employees! Scabs for sure.

Vonage Review by jerry c, from montreal
Reviewed on: September 14, 2008

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a piece of string and 2cans are better. customer service is from a foreign country and no nothing usless

Vonage Review by MARY ELLEN HARDEN-MCKEE, from stone%20mtn%20ga
Reviewed on: August 13, 2008

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The service stinks,I never used the service after finding out that I would have to connect it myself.I called to cancel the service in April and I am still being billed! I have attempted to cancel reps’ do not speak english It is like dealing with the 3 stooges.All I want is the billing to stop and my money refunded

Vonage Review by Jeremy, from New%20York,%20NY
Reviewed on: August 1, 2008

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My fiance had Vonage for a few years but when we moved and tried to port it over it was a nightmare. After spending hours on my cell phone troubleshooting (costing me a lot of money) they sent us a new router which was more of the same fun. Oh by the way they charge you $11 for this luxury which we’re disputing. Plus their customer service is AWFUL, no wonder the company is in the toilet, is where they belong.

Vonage Review by Doug W, from Dallas
Reviewed on: June 9, 2008

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We bought Vontage because we move a lot. customer service has always been bad. It’s amazing that the worst connection I get is usally when I talk to customer service. The router they provided has failed multiple times and there only response is to reboot it. Which is a pain because I have to shut down the entire network in my house. We paid for 6 months and once we decided to cancel the service they will not give us any money back. So we left it on with Auto forward to our new verizon phone. That worked OK but then they wanted to charge us for another year. They now say that we owe them $300 becuase we disconnected one day after our last payment ran out. The $300 is for now until 2009. They also don’t give yo a way to remove you credit card informaiton from your account. Once they have it they will charge you. So call your bank.

Vonage Review by Sonja Brisco, from Raleigh,%20NC
Reviewed on: June 6, 2008

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I won’t go into a lot of detail here, but the service really is horrible all the way around. My voice line was mostly good, but occasionally poor. My fax line was never functional….I spent hours on the phone with them trying to resolve the problem….even upgraded my internet service at additional cost….it never worked. Yet, they still wouldn’t waive the disconnect fee. Tech support is overseas, and the reps do not speak good English. Customer service is poor. It’s no wonder they “lock” you in after 30 days; otherwise, they’d be out of business.

Vonage Review by Brad H., from Nagoya%20/%20Vancouver
Reviewed on: February 13, 2008

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I bought a V-Phone to keep in touch while I am overseas. I wanted my mother to be able to call and leave a VM on a Canadian number. This has NEVER worked. No one has ever been able to call my number and get me or VM. The dolt who took my order when I signed up forgot to write in my apartment number in spite of the fact I told him three times while he read back the information to me. When I called to find out where the phone was, the woman who answered the phone told me to call Canada Post. I suggested that since it was her company’s mistake, she should do that. She deliberately lied to me and told me that it was being delivered. When I called to complain, the next dolt apologized for the misunderstanding. Next, the V-Phone didn’t work, but I got a very competent techie right away, and I knocked her off the script and we solved the problem in about 10 minutes. They had de-activated the new phone because I had returned the old phone (actually not deliverable because dolt #1 didn’t have the full address…). OK. Next, I tried to port my number. I was told that this would take a minimum of 10 working days. So, about a week from my departure date I asked for the number to be ported so that I could use my phone until I left, and then my V-phone in Japan. Two days later I had no phone and subsequently no internet connection. I called for a manager and was given the runaround several times. By this time I blew my top, and ended up unloading on one poor SOB that insisted on trying to help me. I am considering litigating when I get back to Canada for half the fees I have paid since I could call out satisfactorily, but never could receive calls or voicemail. If you want to consider VOiP, and are thinking of Vonage, don’t do it!

Vonage Review by Bob, from Winter%20Haven,%20FL
Reviewed on: January 14, 2008

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Have had Vonage for well over 2 years. I have several Virtual Phone Numbers. Overall quality of Vonage is good. Customer service is truly hit or miss. I had a PAP2 go bad and it was replaced by vonage after 2 hours on the phone and 3 customer service reps. 2 reps were overseas the 3rd was in NJ. The overseas reps strictly follow a scrip and don’t deviate I’m not an IT novice, but they do not make it easy. Each time they couldn’t resolve the issue I asked to be forward to a manager. You really must request it. The first tech said I’ve done everything I can do. (Issue not resolved). Pause…. I said OK… Let me speak to a manager. Rep 2 came on. Looked up the problem. Did more trouble shooting. Stated the box worked. (Not at full capability). I was not happy with that. Requested to speak to manager. On to Rep 3. Rep 3 was based in NJ. I could clearly understand him. Normand was very helpful, worked the script for about 2 minutes. Then realized I knew what I was doing. Explained the situation. Realized the PAP2 auto sensing port had gone bad (10M/Half vice 100M/Full). He send me out a replacement for the PAP2 a D-Link VTA. Worked as advertised. Lessons learned. If your having a problem stick with it. It will go high enough to resolve it. Keep asking for a manager. If your request isn’t unreasonable It will get resolved. If your lucky enough to get NJ Call center on the first try breath easier.

Vonage Review by Linda, from Hartford,%20CT
Reviewed on: October 17, 2007

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Good price, sketchy service, horrendous customer service. I switched to another provider many months ago. Unlike most services, Vonage required me to call myself to cancel the service even after I authorized the switch with the new company. I tried to reach them for months. Everytime I called I’d get a message declaring a 5 minute wait. 45 minutes later, I’d give up. In the interim, they billed me for service I was not using. I finally got a human being on the phone. They only reimbursed me for 2 months, then kept prolonging the call by offering me free service if I’d continue with them. I had to raise my voice to finally get her to stop. By the way, now when friends with Vonage try to call me, they get a message saying that my phone number is no longer in service. Pretty creepy maneuver. As for John from where-ever who says that those of us with negative stories are lying, I’m glad you’ve had such a geat experience — and I bet you work for Vonage.

Vonage Review by Gary, from Upstate%20New%20York
Reviewed on: September 26, 2007

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Admittedly the Vonage phone service is great but if anything ever goes wrong you will understand, without a doubt, what those customers who have had to deal with customer service are speaking about. They are at best inept and at worst criminally negligent. I saw where one reviewer claims that he couldn’t understand why anyone would “lie on Vonage customer service”, well let me assure you sir, it’s no lie. Their customer service is as bad as you have heard and I’m willing to bet if you ever have a serious need for customer service you will find yourself without recourse just like the rest of us, although I have serious doubts about whether or not you are a real customer.

Vonage Review by Ron, from Indiana
Reviewed on: August 4, 2007

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Vonage was good for the first 2 years but when my router from them started to go haywire it went downhill FAST. Customer service reps are all over you may get someone who speaks english you may not. I spent hours on my cell phone with them and Ultimately everytime I ended up getting it back and running after they gave up and told me to buy another Vonage router. When I did cancel ny account finally they ahve tried to stick me with and additional $30 charge saying I didn’t call them and cancel. Yet their terms state you can’t port your number until you have disconnected properly and are current in billing. this has been going on for over a month. I would rather use two tin cans and string before I went back to vonage.

Vonage Review by john, from in
Reviewed on: June 6, 2007

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I was a bit skeptical after reading some reviews but decided to try iVonage for myself. I called their customer service and got through after a minute on hold. I asked her where she was located and she said New Jersey. (She spoke perfect English!) After realizing the rumors about their customer service being bad and offshore were fabricated, (lies), I decided to try the service. I now call unlimeted all over the US with great soud quality, and three way calls. I aldo use voicemail, call forwarding, the redial feathur if a line is busy. (it calls me back when they are in. I plugged the modem into my phone jack and use my wall jacks same as i did before. (I have 5 phnes all on the same line.) I’m sold on Vonage, and cant understand why people would lie about their customer service. Im guessing that they never even tried Vonage!

Vonage Review by george, from massachusetts
Reviewed on: June 6, 2007

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Very pleased with Vonage. The sound quality, connection, online tools, features, price, and customer serice are all superior!

Vonage Review by Mary, from Ohio
Reviewed on: May 20, 2007

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I feel like I got ripped off. I got everything hooked up and running, seemed ok. But I made a test call to my friend and mother, calls were laggy, the sound dropped a lot, and sound was usually garbled. Then the router started dropping. It simply would not stay connected, and after hours of tech support to some foreign people who barely spoke enough English to get by, we got nowhere. Some people have suggested a bad router, but as far as I’m concerned it was too much trouble and the service wasn’t great enough to warrant keeping it. I cancelled the next day, and a tidbit people should know, they charge you a 30-40 dollar (can’t remember exact amount) cancellation fee which is refunded when you send the merchandise back at YOUR expense. This company needs help.

Vonage Review by RunningHoove, from Portland
Reviewed on: April 21, 2007

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Has serious flaws for both conference calling and 3-way calling. When you connect the 3rd person into the 3-way, it usually take 20-30 seconds of asking if the person can hear me before they finally respond audibly. This is an unacceptable issue with Vonage that they cannot (or will not) fix, even after many hours of waiting on hold or talking to their outsourced call centers in India whose reps try futilely to translate highly detailed instructions in pure broken-English. Anyway, you need to see who’s out there besides Vonage. While Vonage’s market penetration is huge, its based on a 100+ million annual advertising budget that leaves little spare change for improvement on its equipment infrastructure and little room for satisfying its existing customer base over the long run because they’re so busy signing up new people, then casting them aside for the remaining cash-cow-customers they’re still targeting.

Vonage Review by Andrea, from New%20York
Reviewed on: December 23, 2006

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Vonage are terrible! They offer poor sound quality and consistant disconnects. When I called to cancel my Vonage account they did cancel it on the spot, however, they didn’t reemburse me for the rest of the month that I paid for. What could I do? Nothing. Don’t use Vonage.

Vonage Review by Andrew, from Miami
Reviewed on: October 18, 2006

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Call quality is better than my cell, so I can’t complain. Vonage is a pretty good deal. Cheap calls and the ability to use upto 500 mins for a low monthly cost is all I really need. 3/5 I’d say.

Vonage Review by Tim, from San%20Diego
Reviewed on: October 12, 2006

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I’ve replaced my normal phone line with Vonage because I can combine Vonage with my home computer network and place the handsets anywhere in the house without limitations as well as using my Vonage account on my laptop (as a softphone) whenever I travel and I keep the ONE small phone number! Oh, I also forgot Vonage allow you to choose the area code you would like so you can live in California and have a trendy Manhattan phone number!

Vonage Review by Sharon, from Ohio
Reviewed on: October 10, 2006

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Call quality is very good on most occassions. Calls can suffer from static or echoes but thankfully this is rare. There is no difference in call quality between long distance and international calls. Overall I recommend Vonage to anyone looking for a second home phone or for people who make alot of overseas phone calls.

Vonage Review by Paul Roos, from Chicago
Reviewed on: September 30, 2006

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Terrific value for money. Massive savings versus the competition. I have cut my long distance phone bills in half!

Vonage Review by Graham, from Mairford
Reviewed on: August 28, 2006

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Vonage is pretty cheap. Though, there customer service is pretty bad. They make you wait a long time.

Vonage Review by Henry K, from San%20Diego
Reviewed on: August 19, 2006

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I just got the Vonage V-phone and I can plug it into any computer connected to a high-speed internet connection and make/receive calls all at a low cost rate. The perfect solution for those travellers out there like me!

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