Comments on: VoiceWing

By: Donald H. Smith

Donald H. Smith — Tue, 21 Jul 2009 12:00:00 +0000

I had no operational or quality problems. I was able to take the modem with us to Florida for our 3 month vacation every year so that our local number worked down there. HOWEVER, this year the modem failed on March 2nd and I was promised VERIZON would ship a replacement to my Florida address overnight express. After it did not arrive in 2 days I phoned them and was told it would ship UPS ground and would take 7 to 10 days to arrive. When we left Florida on Aprir 15th the modem never arrived. Voice Wing service was ended with little notice to customers on March 30, 2009. However my VISA account was charged for March and April $29.05 each month. I have been trying since then for a refund for the 2 month over billing in the amount of $60.10 with no results. This does not take into account our excessive cell phone useage amounting to more than $ 500.00 . I can no longer contact Voice Wing customer service as it to has disappeared and no one at VERIZON seems to know how to handle VoiceWing billing problems. I have been passed from one department to another and back again. How about some greedy lawyer jump on this and bring a class action suit. There has to be tens of thousands of former VoiceWing custoners faced with the same biling and service problems out there DHS

By: Maurice

Maurice — Mon, 03 Nov 2008 12:00:00 +0000

The customer service is very bad. I had 2 numbers with Verizon land line and I signed up with Voicewing to switch to their 2 number package on June 16th of 2008. The numbers were not ported until Sept 2nd and Sept 29th. During this time they were debiting my credit card. I called on several occasions and I was told that I would receive a refund once the numbers were ported and they would then have a final date to work with to enable them to do the refund calculations. To date I have not received a refund and I have not been able to speak to someone in the billing dept. after numerous calls and promises to have someone contact me by phone or email. The caller ID function of the service is still not working properly and in addition I have to dial all 10 digits to make local calls. I have another VOIP number with another company and I don’t have to do that with this company. The customer service is unbelievably bad and the technicians don’t appear very knowledgeable. When questioned, they give all sorts of strange explanations which make no sense.

By: D. Browde

D. Browde — Mon, 15 Sep 2008 12:00:00 +0000

It’s astonishing that a company as generally good as Verizon allows this group to use their brand name. Incompetent, deceptive, horrible = all these adjectives barely describe how bad VoiceWing is. When I signed up for FIOS and FIOS TV (both great, by the way) I signed up for multi line VoiceWing. If only I’d read the reviews here first. I signed up on July 8, 2008. It’s now September 15, and the service still doesn’t work. I’m paying for two providers, my home number is somewhere lost in port-land and they haven’t even started the process of porting my second number. Customer service gives you stupid lines from a script apologizing for the inconvenience, but is useless when it comes to actually fixing a problem. Among the things they don’t tell you when they claim it takes 14 days to port a number (actually, more like two months) is that for five days after that porting process you will have no access to your number or your voice mail. Now that I’ve read these reviews, I can’t wait to get the service installed to find out how bad it is once it’s “working.” Anyone who signs up for Voicewing is making a horrible mistake. Vonage, here I come.

By: Melanie Russell

Melanie Russell — Sat, 06 Sep 2008 12:00:00 +0000

Had Verizon landline, telephone,DSL, and cell phones. Dropped landline for VoiceWing. Was lucky, called DSL and explained, so she gave me a ‘dry loop’ number for DSL. Voicewing is HORRIBLE. We very rarely make or receive calls, but have that one in case of emergency. It keeps suspending service because it ‘hasn’t been used’ in the past few days. After researching on complaints, turns out that they do that so you can redetermine your service address so the 911 calls will go to the appropriate agency. DUH..if your phone isn’t working, how can you make 911 calls? After service period is up, we are cancelling.

By: Grich

Grich — Wed, 23 Jul 2008 12:00:00 +0000

I convinced one of the supervisors at VoiceWing to speak ‘freely’ about the extent of my problem(s). To no surprise, it was revealed the problems I’ve encountered (unable to access my account manager for the past 5 months) are impacting a vast majority of VoiceWing customers. I’ve had ‘trouble tickets’ and the likes opened (to no avail and I’m thoroughly convinced the reps at VoiceWing are fully aware there is no ‘actual’ resolve available for the thousands of ‘problem with service calls’ they receive on a weekly basis. Rest assured, this will result in a class action. It’s simply a matter of time. Unfortunately, time in which many of us obviously don’t have to waste. So in the interim, here’s a tip: 1.Call support to have your credit or debit card removed. (if you can’t access your account manager) 2.Update your account with a new card…a visa, amex or m/c gift card.(not sure if they accept amex. 3. If done via a cs rep, DO NOT tell them it’s a gift card…they wll never know…Trust me 4.When asked for the name on the card and address, simply give them your actual address (and name of course). 5. Remember to keep the card handy (you’ll need the last four numbers of the card to confirm your identity when/if speaking to ’support’.) This will eliminate further automatic charges to your personal bank cards. Bottom line…you’ve regained control of charges that in all actuality…are truly invalid. Especially if you consider the terms of the VoiceWing contract. (however don’t simply stop paying) And yes…if you deserve a credit, then request to have those funds returned to you. FYI…credits can’t be applied to a majority of gift cards (if any) on the market. Simply buy a gift card with a $100 value and allow them to charge that card each consecutve month until they can no longer charge the card. (yes it will cost you an additional $5 to buy the card but consider the true value of this card…Verizon can no longer debit your personal credit/debit cards at will. Unlike many of you, my call quality is ok. However, like many of you, I simply don’t like instability or inconsistency (hence the reason in which I haven’t subscribed to a new carrier/VOIP service. Presently I’m determined to ride this storm out until there is a resolve in place. Nevertheless, we all have our limits and without doubt, Verizon is approaching that limit for most of us. Last but not least… We must begin now to flood the phone lines, inbox and internal mailbox of every Verizon regional manager who has a hand in this mess. Write a letter. Heck…send it certified. This is a problem that we, as american consumers have to fix. We simply have to remind the ‘corporates’ of the power behind the pen…and that my friends demands that we all do our part.

By: A Thomas

A Thomas — Thu, 10 Jul 2008 12:00:00 +0000

These reviews are very helpful and based on my experience with them I would give an overall rating of ZERO. I have been trying to sign up for Voice Wing for the past 4 days but there have been problems with the website. Customer Service has told me for 3 dyas now that someone will be calling me back once the problem is resolved. (This is a bad sign from teh beginning.) I will now find another service. I agree that the customer service is extremely poor. I have wireless service with Verizon, but after this expreience I am thinking about even switching my wireless service.

By: Steven

Steven — Wed, 02 Jul 2008 12:00:00 +0000

I wish I would have seen the reviews prior to signing up. This is a NIGHTMARE. I ported 2 lines over to Verizon, and have not had ANY service for 2 months. They have charged me to boot. I have called and submitted requests for service for 3 weeks straight and have not had a response. I have $8000.00 annual charges with Verizon between cell phones and FIOS, and will look to cancel all of my service since they have dropped the ball on this so badly. When you call and ask for a supervisor, their standard answer is “they are in a meeting right now”. I thought Vonage was bad, this is 100 times worse! At least Vonage will help you to work through your problems. The “support” at Verizon are worthless.

By: Ken

Ken — Thu, 26 Jun 2008 12:00:00 +0000

DO NOT USE VOICEWING!!!! This is amazing, the biggest mistake in starting my company a year ago was using Voicewing! My account is CONSTANTLY being suspended for STUPID reasons. Aside from POOR POOR sound quality I whenever I have a power outtage and my internet goes down, they suspend my account and I have to reactivate by resubmitting my address info. NOW THEY ARE COSTING ME THOUSANDS IN LOST BUSINESS!!! When I created my account I selected the business option yet I am being treated like a low rent residential account! My account was suddenly suspended with NO WARNING. I login to my console to see why, says my account is suspended, I noticed my bill was due the night prior, THEY ALREADY SUSPENDED IT!!! The reason was about a week ago my card was stolen and I had to order a new one, I forgot to update the information on my account and they suspended it for no pay. No call, no email no nothing. I have recently spent THOUSANDS in advertising campaigns for my business and NOW MY PUBLISHED NUMBER IS OUT OF SERVICE (for 24 hours as of now). I called up this morning and sat on hold for well over an hour. The rep took my info and said he was on an “old system” and needed to transfer me to someone on a “new system” so I sat on hold again (nervously waiting) I finally got someone on the phone, gave him my account info. The irony is I could not change my credit card, whenever I clicked on the link it would take my back to the home screen saying my account is SUSPENDED. He told me he would reactivate my account and I could change it. EGGH! Wrong, didn’t work. He had me log out and log back in and try again. Didn’t work. So he forwards me to a supervisor to manually enter a new credit card over the phone. I will also add that they apparently are and have had major outtages for a couple of days now. So she runs my card, and it doesn’t work. What a surprise!!! She tells me there is something wrong with their system. SO SHE TELLS ME I HAVE TO OPEN A CASE WITH TECHNICAL SUPPORT!?!?! Shouldn’t they open THEIR OWN CASE?! This has nothing to do with me! I told her I understood, told her to temporarily activate my account so I would stop losing business. She told me she can’t that’s against policy! WHAT THE HELL!? So I told her the situation, she said she understood but there is nothing she can do. I demanded over and over for a manager she said she was the highest manager I could speak to. I explained that I am losing business that number was my lifeline, and again she apologized and said there is nothing she could do. I waited over an hour for this mysterious call from “tech support”, and my phone finally rang. Finally I am going to get this resolved. The tech called to give me a freakin CASE NUMBER!!! To top it off, the manager said they tried sending me emails but they did not come through and that there was something wrong with my email server, which by the way we have a backup mail server JUST in case the primary goes down. NO emails anywhere, even checked spam boxes, NOTHING!!! Here I sit STILL, with no service, I’m sweating bullets wondering if I am going to survive this catastrophe, this is costing me thousands of dollars, I’ve never had this problem before. It will take 10 days to port my number somewhere else. I am left with nothing else to do other than try and sue for damages, which is a pure gamble that could put me out even more money. STAY AWAY FROM VERIZON!!! I’m even going to switch my company cell phones from Verizon because of this, I spend several hundreds per month with them.

By: swashbuckler120

swashbuckler120 — Sun, 01 Jun 2008 12:00:00 +0000

Read my last post (3/04/2008). WOW! The horror stories are getting better and better. Verizon has certainly created their own Frankenstein Monster with this Voicewing product. I am surprised it’s still even in business. I am just happy to be finally free of working at that rotten call center and finding more rewarding careers in my current occupation. BTW, I wanted to give you customers in pain some suggestions for your problems that cannot seem to be fixed. Try contacting your public utilities commission and/or your State Attorney General regarding the issues you are experiencing. Also Verizon DOES have an internal department chain for escalations for addressing your complaints to the corporate offices, but when all other attempts are exhausted the best course of action is to file a formal complaint and follow through on my first suggestion. I hope this helps. To all of you at Verizon Corporate: No, I am not in the least bit concerned if anyone from Verizon reads my posts as an ex-employee wanting to turn on them. You deserve your every comeuppance for what you are doing to these poor, unfortunate consumers – and for what you did to us souls having to slave for you – and consequently I hope you all fry in Hell!

By: Michael Reilly

Michael Reilly — Tue, 27 May 2008 12:00:00 +0000

How do you spell “S-U-C-K”? Read some of these reviews and you know it starts with a V…. I have had Voicewing for 18 months and just can’t take it any longer – I tried, really I did, just to avoid the hassle of switching, but they finally just pushed me over the edge with the lousy service and inept tech support. A tin can and a string would be less irritating in the long run. I hope to complete my switch away from them this week to another (highly rated) VOIP provider.