Viatalk Review

ViaTalk is an internet phone service that provides a range of special features to its customers, such free ViaTalk to ViaTalk calls.

You can use your adapter whilst on-the-go which allows you to make cheap calls where-ever you have access to a broadband internet connection, call hunt and the ability to access your voicemail remotely via a tollfree phone number.

ViaTalk also offers the ability to make calls using your ViaTalk account on your PC or laptop using their softphone phone software.


10 user submitted Viatalk reviews:

Viatalk Review by David Hassy, from
Reviewed on: February 3, 2012

  • 11111
  • 11111
  • 11111

ViaTalk emphasis their service level and features and they do deliver on them. However, whilst they offer some great features and flexibility I have found that there pricing is a bit unfair e.g.

Viatalk Review by Jeanne, from Seattle,WA
Reviewed on: April 10, 2011

  • 11111
  • 44444
  • 11111

I got ViaTalk just a few days ago and the service has been horrible. Dropped calls, dial tone but still can’t place a call. I emailed them and they did respond quickly and sent me some instructions to change settings on my router. Still having issues. I’ll probably end up back with Vonage . Too bad because the price was great. I guess you get what you pay for

Viatalk Review by Doug H., from MA
Reviewed on: September 9, 2009

  • 44444
  • 55555
  • 44444

I have had ViaTalk now for 2 years, and have had a wonderful experience. I will admit that it did get a bit flaky for a bit, but once I realized that it was due to a network upgrade, I decided to stick with them. Things have been great since that upgrade, and there has not been an outage in over a year. The call quality is great, and the number of features I have no is huge. At $199 for 2 years of service, its worth a try.

Viatalk Review by Robert, from Georgia
Reviewed on: September 22, 2008

  • 22222
  • 11111
  • 11111

When you dial you get a fast busy signal instead of a connection, a few times in a row often times, some voice mails simply are empty and don’t play or are garbled (completely inaudible), calls often drop 20 seconds into call this happens almost every call, calls drops other times too, message to callers at times saying “not valid number”, echoes, clicking sounds. You call customer service, wait 30 mins on hold and sometimes the call then drops again on you then too, you finally get them on the phone and they tell your device is not supported or we are working on the problem which of course never gets fixed at all. If you want cheap, you will get it with theses guys, good concept, horrible quality, you will lose friends and business over the lost calls and voice mails, not worth it. I have had the service over 6 months, gave it more than a chance, my advice, look elsewhere, I am canceling this poor service today.

Viatalk Review by Jan, from Ohio
Reviewed on: July 5, 2008

  • 11111
  • 11111
  • 11111

ViaTalk will NOT fix my service. I saw in their forums that I’m not the only one that cannot connect a call and gets disconnected instantly when answering an incoming call. No one will even respond.

Viatalk Review by Dan, from Massachusetts
Reviewed on: August 15, 2007

  • 11111
  • 11111
  • 11111

I call the customerservice 3 times without them being able to give me a promished ship date. After the 3rd phone call 3 weeks from my order date I tried to cancel. Two day after sending multiple cancel my order emails on my 4th phone call to customer service I find out they have shipped my equipment. Too late as I have signed up with Vonage. So if you want to speed up ViaTalk response then just say cancel my order. Now I will have to do battle just to return their equipment. Do not do business with ViaTalk

Viatalk Review by terrance, from michigan
Reviewed on: July 21, 2007

  • 44444
  • 44444
  • 44444

Lured by the buy 1yr get 1yr FREE which cost $222 w/equipment. Service just the same as vonage which was $10 more per month for their top phone package. Overall cant tell the difference from vonage or landline! well worth it………

Viatalk Review by angela cook, from auburndale%20fl
Reviewed on: July 17, 2007

  • 11111
  • 11111
  • 11111

We had to get another phone carrier. Customer support is a nightmare–long, long, waits or depend on email which could take up to 24 hrs response. The dial tone off and on, could take 3 or more attemps before it connected. We had background noise, static, dropped call, voice mails that dropped words and couldn’t understand, echos, and calls going right thru to voice mail when we were available. We had people calling us that were told it was not a working number. Altogether, it was unreliable and extremely frustrating. Without a cell phone, there were numerous times we would have had a problem. A friend called me the day my new service was installed and asked what we’d done to the phone because it was the sound was so improved. Guess we got taken.

Viatalk Review by Tony, from Maine
Reviewed on: November 5, 2006

  • 44444
  • 33333
  • 33333

ViaTalk emphasis their service level and features and they do deliver on them. However, whilst they offer some great features and flexibility I have found that there pricing is a bit unfair e.g. To get their $15.95 p/m unlimited calls within US & Canada deal you will need to commit to a two year contract. So, I didn’t feel comfortable with this contract length and I just pay month by month which is still a pretty good deal. Overall, I am satisfied with ViaTalk.

Viatalk Review by Jeremy, from Kentucky
Reviewed on: November 4, 2006

  • 55555
  • 44444
  • 44444

I searched long and hard to find a voice over IP service that provides the most amount of features and most importantly the features I NEED. I decided to sign-up with ViaTalk because they offer the best voip features of any internet phone provider I have seen, hands down. On-the-go calling and tollfree voicemail has changed my life and saved me heaps of money. I use my ViaTalk account instead of my cell phone where possible. ViaTalk isn’t the cheapest voip service available, BUT, if call quality and flexible features are important to you, than it’s worth every cent to use ViaTalk.

Add a Viatalk review, share your comments:

Please rate the VOIP provider by selecting the appropriate amount of stars you think they deserve for each category. Use the box to your right to choose the rating.

Service Quality
Price / Features
Overall Rating