Skype Review

Skype is a free VOIP softphone application that allows you to use your PC to make free VOIP calls (PC to PC) to other Skype users anywhere in the world. They also allow you to make calls to landline phones and cell phones, as well as sending SMS’s at heavily discounted rates compared to traditional landline/cell phone call prices.

Skype also offers a variety of great features SkypeIn (a designated phone number in the area code of your choice), free voicemail, Skypecasting and the ability to use Skype Zones to make calls from your laptop via Wi-Fi.


9 user submitted Skype reviews:

Skype Review by rr1984, from Texas
Reviewed on: February 25, 2011

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Ugh. Skype’s customer service is the worst of any company I’ve ever done business with. And if someone is about to chirp “free service,” just hold on one second. I pay between $300 and $500 a month to run business telephony through Skype Manager. Maybe the product should work…?

Don’t even bother with their live chat. It’s just poorly trained Philippinos selecting canned responses from a list. Most of the time they aren’t even listening to you. Can I speak to a manager? Nope. After you waste an hour or two (because their response time is so slow and they are so stupid) on the chat they want to shuffle you over to their email “support.”

Email support is the same crummy waste of time extended over days or weeks. I almost forgot that a save button is grayed out and not functioning until I get an email response from Skype a week later instructing that does nothing to solve the problem.

I could go on forever about the problems with Skype Manager. If the company had any sense they’d take opinions of heavy Skype users into account or at least offer semi-intelligent customer support. Hopefully Google or someone else will develop a platform not so riddled with bugs, and I’ll be able to get away from Skype forever.

Skype Review by A W Palmer, from Thailand
Reviewed on: May 3, 2010

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It is interesting perusing SKYPE reviews. I notice that all the positive ones are not objective, but rediculously glowing – you know, like the ones manufacturers write for themselves? I have more than one reason for feeling somewhat cynical towards these reviews which go overboard on the “awesome wonderful unbeatable blah blah” BS.
I have used SKYPE from numerous computers in numerous locations worldwide, and my experience is that if 40% of your calls are of acceptable quality, you are doing well! (You WILL of course be billed for 100% of them..
The software is messy and clunky, call reliability is very poor, and on top of this, the software does not log you out if you close it. So if you use SKYPE from internet cafes, and you should close it down thinking you are logged out, the next user will be able to use up your credit.
I informed the company of this in 2007 and they were absolutely indifferent to the situation. Bad? We havent finished yet .. now they have introduce AUTO-TOPUP, and if you don’t choose to have it, they select it for you without telling you, so now the next user can not only use your credit but they can empty your bank account making calls all day and night. Neat Eh? I am one of a steadily increasing group of (currently) 29 people currently preparing court action against skype for losses resulting from their silently imposed auto-topup policy.
DO I need to go on? SKYPE – simply a bad corporation with a bad product.

Skype Review by Allan Reid, from United%20States
Reviewed on: February 28, 2009

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I love skype, but I made the mistake of buying a skype handset through the skype web site. This is no longer skype. This is Digital River in Minnesota. The phone was shipped from Ingram Online in Tennessee. The phone, a Skype Belkin, did not work. I have spent the last 6 weeks trying to get a replacement: NO. Money back: so far NO. I have put a hold through my credit card. Very sad. Maybe skype should stick to software, leave marketing hardware to people who do that sort of stuff: obviously it is not Digital River and their team.

Skype Review by Michael, from Salt%20Lake%20City,%20Utah.
Reviewed on: November 8, 2008

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I like the free part, but. . . I gave them money, and used about 20% of my pool of money before they blocked my account with no notice or explanation. They have ignored 3 service requests in three weeks, but their automated email response says expect help in 24-48 hours. Service or a refund looks impossible. This is some of the worst customer service I have ever seen. One would think that when you offer a free service, paying customers might be of some value. Enjoy the free part, but send money at your own risk.

Skype Review by Steve Honesto, from Rancho%20Cordova%20Ca
Reviewed on: July 17, 2008

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I love Skype.. Great quality sound. We have a startup business that requires me to make call over the U.S. We currenly have shoe string budget so all my calls are going throug skype. My clietns tell me it is clearer then my cell connection and some caaes even better then my landline. 2 thumbs up and a big snap for this product

Skype Review by Dave, from Maryland
Reviewed on: July 20, 2007

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Skype is awesome. It’s free, easy to use, and did I mention free? You get to call anyone, anywhere in the world for free. And if you don’t want to be stuck at your computer when using Skype, you can get a fairly cheap Skype wi-fi phone and walk around your whole house, or other wi-fi hotspot area using Skype.

Skype Review by Suzanna, from Brooklyn,%20NY
Reviewed on: November 5, 2006

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I use Skype as my second phone line and it works pretty well for that purpose. But, I still use my home phone as my main telephone service just because I couldn’t get by just using a softphone app as my only means of communication. I am fairly bad when it comes to computers but I found Skype really easy to use and I was making Skype-to-Skype calls within minutes of installing it. Skype is free, so I can’t really complain!

Skype Review by Troy, from Las%20Vegas
Reviewed on: October 22, 2006

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I love Skype and with their great rates for PC-to-phone calls I am starting to use them for all calls that I make. I also use SkypeIn to allow people to call me from their “real” phones on my “real” phone number. I believe services like Skype are the future of telecommunications, although it is early day, the future is bright.

Skype Review by Darcy, from Cincinnati
Reviewed on: October 18, 2006

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You can’t beat Skype. You can use it as a peer-to-peer voip and instant messaging (IM) service for FREE! You can also make really cheap calls to landlines and cell phones using SkypeOut. You just load your Skype account with prepaid credit and use it whenever you like. I mainly use Skype as a softphone, but I have toyed with the idea of installing it on my cell phone and using bluetooth to use my Skype cell phone as my new home phone around the house! Skype is free and voip headsets are really cheap so whynot sign-up and try them for yourself?

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