Joiphone Review

Focusing on the budget residential voip market and home/small business market, JoiPhone (owned by Joi Internet) is a provider of basic voice over IP services. With service plans with various prices and features to suite almost anyway. JoiPhone offers the standard voip features such as caller ID, voicemail and web/email access to voicemail.

Useful additional features such as the ability to add a virtual phone numbers (a second phone number) and a dedicated voicemail/fax service make JoiPhone more than a budget voip provider.


103 user submitted Joiphone reviews:

Joiphone Review by Harish, from SanJose
Reviewed on: December 7, 2014

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Service was ok in 2010-2011 but after then I’m not able to talk for more then 6 minutes. I changed isp but same result. I complaint many time but no result. So buyer beware they are scammers. so do not get their service.

Joiphone Review by Shawn, from BatonRouge,LA
Reviewed on: October 9, 2012

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Last year I purchased service from JoiPhone. I installed it and it seemed to work ok. after about a month, I started to use the phone more and noticed serious quality issues. The line was staticy and would not connect half of the time. I contacted them and they wanted to send me a replacement adapter. This took about 2 weeks to coordinate and get in. It still was crappy. I asked for a refund and they denied it saying that I was over my 30 days, which I was , only because they wanted to send a replacement that took 2 weeks to arrive. I told them to cancel the service, but even though I prepaid for a year they would not refund ANY money. Here we are a year later and I have started receiving emails that I owe them money because they cannot charge the original card I used to pay for service. Thankfully it expired. I have contacted them and finally have confirmation of cancellation, but they are threatening to turn me over to collections for another YEAR of service… STAY AWAY from this shady company! Use RingCentral instead. They had no problem making their product work at my home…

Joiphone Review by Thomas, from southcarolina
Reviewed on: March 15, 2012

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service is great for the most part, but their customer service is lousy, My mother had their service and could never get satisfaction and they kept changing her bill so she was over charged they did not keep their word and you never get to talk to the actual tech support. Never email them at their corporate email cause they will never reply. If you have a service outage they will not give you any refund

Joiphone Review by Vlad, from NewJersey
Reviewed on: February 7, 2012

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I had a JoiPhone service since February 2007.
I was happy by JoiPhone service: stable and reliable (though I have to mention that there was absolutely no support on the phone in 2007 and I had to use google to find the right answers to all set up questions, including router’s ports opening.
Well, anyway, I had this service for 4 years until I realize that you can get a cheaper deal on VoIP nowadays. So I decided to cancel JoiPhone service. And here all trouble began.
Long story short:
1. You will be charged $85 if you won’t return their equipment. I did. But still being charged $85. I received a collection note today.
2. I have a postal receipt with delivery confirmation, that I faxed over to JoiPhone… they are still saying that they never received their box.

I’ll contact collection bureau today to provide all receipts I have and I guess I’ll try to resolve this problem with collection bureau.
I will submit a complain to BBB as well.

Bottom line: stay away. There are much cheaper options available. Avoid this scam.

Joiphone Review by yura, from brooklun
Reviewed on: January 29, 2012

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joiphone I had contrakt fo 2 yars. I PAYD STREIT FO 2 EYRS.
At the 1 eyrs servis very bad phonline meny times shat doun.Fo beginning the 2 eyrs i faindet joiphon taik my many from may kredit cart fo onaze 2 yars kontrakt.I tria retern may many back.CANNOT TOO GET My MANY BAK.

Joiphone Review by hp3312, from Florida
Reviewed on: October 11, 2011

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STAY AWAY FROM JOIPHONE!!!! I had them for about 2 years – on and off. The service was ok (the support team was nice) when I started back in 2009 but then things got ugly. I went through a period of several months were I couldn’t dial out to some numbers and just gave it up. Then I started working out of my house and wanted to keep my cell bill down so I went back. In June 2011, I got a call from my mother-in-law asking if we’d disconnected our phone (which was the message she was getting.) I called Joiphone Tech Support (there are only 2 OR 3 of them) and they acted like it was a big surprise. They called me back and said there was an outage but they had no information on it (i.e, how many subscribers were affected or how long it would be to get back online.) I called back the next day – and many days after that – and got the same response. (It turns out, as I found out online, that there were a boatload of Joiphone customers that had no inbound service.) I then proceeded to change 1300+ pages of my website that had my Joiphone number prominently displayed (I’ll never do THAT again!) To make a long story a bit shorter, I got a text message on 9/11 saying that my Joiphone contact had been auto renewed for another year – EVEN THOUGH MY INBOUND NUMBER WAS STILL NOT WORKING. (QUICK SUMMARY: THEY KNOW HOW TO TEXT MESSAGE YOU TO TELL YOU THEY ARE TAKING YOUR MONEY, BUT DON’T KNOW HOW TO TELL YOU THAT THEY HAVE A MAJOR SERVICE OUTAGE.) It is now 1 month later (10/11) and I am still trying to get a refund for a year of service (that is now disconnected). But wait…THERE’S MORE!!! When I tried to transfer my Joiphone number to another carrier, Joiphone had it blocked!! I had to get an entirely new phone number! Joiphone has refused to acknowledge or take any responsibility (or provide any compensation) for the outage or blocking the number, and refuses to issue me a refund (even though my account is now cancelled.) My next step is to file a complaint with the Florida Attorney General’s office. STAY AWAY FROM THIS COMPANY!!!!

Joiphone Review by Joiphone Sucks, from Florida
Reviewed on: August 27, 2011

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When I originally signed up for Joiphone 2 years ago I was offered a free device and purchased a 1 year prepaid subscription. I have been plagued by poor connections, frequent service outages and terrible and a poorly responsive “customer service” department that takes weeks to respond. My intention was to allow the service to lapse. Without a notification my service was renewed. I received no prior warnings or emails. When I complained I never intended to renew customer service had a “got ya” attitude when they showed me for the first time, hidden in a new and revised customer service agreement that they had the right to renew if I did not give them notice prior to the end of service. I was never prominently notified of this when I signed up and I don’t know how one would find it if you didn’t already know it was there. Then I was also informed that I would be charged a huge fee if I tried to cancel after discovering the charge on my credit charge as well as being charged a fee for the “free” voip device.

During this same period of time I was charged twice for yet another number I had and it took numerous attempts to at least get one of these unfounded charges reversed.

Soon afterward I found I could no longer receive calls at my first, involuntarily renewed number. I was told the outage would be temporary and was given a temporary number. The temporary number did not work and has never worked, they didn’t bother checking to see that it did and no amount of calls to them got it working. I was contacted a few weeks later saying my service had been restored. It wasn’t and I have not been able to receive calls in the months that followed. Nor has the temporary number ever worked. I have called joiphone numerous times and have emailed them, all to no avail. Finally, I demanded a refund. Here is the email I received after this has gone on for months:
Thank you for being a loyal JoiPhone customer. At this time, we do not
have an update on your incoming call issue. When we do receive an
update, you will be notified. There are no refunds for this issue
because you are able to make outbound calls as well as had the option
to choose a temporary number.

Thank you for choosing JoiPhone. Have a great day!

We Bring JOY to Your Life!
http://www.joiphone.com

JoiPhone, 2009 Internet Telephony Product of the Year!

I am not feeling much joy. My advise? Don’t sign up for Joiphone unless you don’t mind risking making calls buy not being able to receive them and having to pay for it for a year. And, if you already have signed up make sure you give them notice you don’t want to renew and make sure you get a response confirming it. Sign up if you love a company who loves to put things in it user agreement but not on the signup page like renewals and free things that aren’t.

Joiphone Review by Jane, from Atlanta
Reviewed on: June 8, 2011

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We had 2 JOI phone numbers and the service has been awful -delays when dialing, poor sound quality and echoes. Last summer our service went out on Memorial Day during a thunderstorm. Despite calling and emailing, we were without service until Labor Day. Then engineers were never able to restore the number and we had to get an entirely new number. JOI was supposed to extend our contact 3 months because of the lack of service and they did not. There are no refunds with JOI just headaches. Customer service is lacking.

Joiphone Review by bobby, from losangeles
Reviewed on: April 29, 2011

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I Agreed on other customer Review BUYER BEWARE, BEWARE BEWARE JOIPHONE SCAM!!! Never take the service from Joiphone Service Is Worst Girl are Work There The Don’t Know Any Technical Knowledge And The Argue With You Most Garbage system In The World If Any One Wont’s To Fuck Them I Am There For Help You
********Please Do Not Sign Up Think Hundred Times ************

Joiphone Review by The People vs. JoiPhone Fraudsters, from Portland,Oregon
Reviewed on: April 15, 2011

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Stupidly, I signed up with JoiPhone January 5th, 2011 and snagged what I thought was a great deal. My “JoiPhone contract” consisted of 2-lines, locked-in for 2-years of “Unlimited Nationwide Calling Plan” for $419.00, with no activation fee based on advance pre-payment via any major credit card, which is non-refundable after 30 days (allegedly because it was such an amazing deal, they have to enforce a 30 day cut-off for refunds due to local laws in their jurisdiction.) It was explained to me by the sales rep that if I didn’t like the service after 30 days, I would be stuck with the 2 unlimited long distance phones lines and couldn’t ask for a refund on unused months.) Seemed fair enough to me, I mean “Stuck with the service?” who would complain about being stuck with an unlimited VOIP phone line for about what it costs me one landline per year with my local telco, but with this I get 2 lines for 24 months! Even if I didn’t like it for whatever reason, it seemed like such a great deal I simply couldn’t pass up a dream-deal like this, always a sucker for a bargain! What seemed like a great deal has turned into a total nightmare, now in hindsight, a foolish decision to fall for JoiPhone’s deceptive marketing and brazen fraud is proving to be anything but a joy, recovering my financial losses less and less likely unless we all file a class-action lawsuit and seek damages against these white-collar criminals.

The story thus far… As brutally honest a person I am, I’m not going to lie to you, JoiPhone’s service was actually quite acceptable when it was working. It was most clear late at night, downright undependable during peak hours (because its affected by network congestion, peak-hours will typically sound like crap and may even drop your call, the less congestion on the internet, especially for cable broadband, the better the quality, and that generally hoplds true with any VOIP provider, althought Voice-Over-IP technology is getting better and better.)

So for about the first 30 days, my Unlimited Dual-JoiPhone lines worked like they should, and quite frankly a satisfied customer… for the first 30 days… Then from the first week into my 2nd month, it was like they started turning features off at certain days of the week and I even wondered if JoiPhone reassigned my 2 lines onto a slower backbone, because once my 30-day refund grace period ended and my ability to file for a refund was now gone, service quality went from decent service and straight downhill from that point on.

I began documenting what I was experiencing, albeit in random fashion, there was no predictability when something would go wrong with the JoiPhone service, all I knew was that something would always fail and fail often. I started enjoying things like random disconnects, voice echoing, time delays of up to 3 seconds when speaking (very annoying to other party, they think you’re rudely cutting them off mid-sentence) web-based voice mail files vanishing into thin air, account password failing, week long account-lockouts on JoiPhone’s account system (they said my account had been “compromised” and they had to bar me from daily access to my account, which was totally weird??) strange weekly $5.00 charges to my credit card (which they promised to reimburse, but still show “pending” on my MasterCard monthly statements) music-on-hold feature continually resetting/erasing uploaded track, my personal greeting deleted by JoiPhone multiple times (they blamed ‘user error’), odd-hour service disruptions and day-long dead-tone (no dial tone) allegedly due to JoiPhone’s exponential growth (they were having a hard time updating the servers with 1000’s of new victims signing up last February), unannounced service disruptions due to “server maintenance” that routinely occurred exactly during peak-residential calling times typically 4PM-7PM the most annoying downgrade of the server out of all as it prevented calls during those times, almost every day!) lots of spotty system malfunctions with the “Free Added Bonus Features” including 3-way calling, music-on-hold, last number redial and on certain days, never ringing when anyone called me. With sheer amount of Hell JoiPhone crappy service put me through in the last few months, I’m almost glad they committed fraud against me, now I can forget trying to ‘save a pennuy’ and go Google for something that isn’t a scam. I should have searched for JoiPhone+SCAM on Google before signing up with those crooks, lesson learned.

I’m sure you’re wondering how JoiPhone scammed me? Well, today is Friday April 15th, 2011 and I’ve been with these idiots since January 5th on my prepaid service plan, which I was to have been stuck with for 2 years.. So I should have 21 months left of my JoiPhone service contract… But as of yesterday, I officially have NO PHONE SERVICE WITH JOIPHONE?!! Those knavish lowbrow thieves TERMINATED MY ACCOUNT ALONG WITH BOTH OF MY PREPAID LINES last week, without prior-warning and for no evident reason, just a bunch of BS that I violated JoiPhopne’s Terms of Service (which they cannot provide me a copy of) and since I (unknowingly) committed this (mysterious violation) I willingly nullified my contract, therefore by (unknown) FCC law, JoiPhone must forfeit their responsibility to provide further VOIP service, irregardless of the fact I prepaid over $400.00 for said service, they are ‘bound by law’ to end our relationship and, oh, sorry, by the way, we have to keep all your money because your 30-day grace period for refunds is over… Are these white-collar parolee’s SERIOUS?

Since this just happened, I’ve only logged the details of the call I just made (using my HTC Evo android Sprint line) and will try to update as I go along, we’ll see if I get justice on this deceptive fraudulent scam outfit. Calling JoiPhone, I was confronted by a mean-spirited black Cuban dude with slurred angry speech, the voice of a lowbrow street-thug straight outta the projects (you may have talked to the same piece of trash if you call JoiPhone customer-service, watch out, he’s icy-rude, makes veiled threats of having you arrested if you object, seems utterly callous to customer concerns, which may be why JoiPhone lets him fend off angry customers once burned by their fraud!) The rep said my account was terminated because ‘the automated JoiPhone auditing system’ had flagged my account because an “irregular call pattern,” which is a direct violation of the Terms of Service (TOS) I had agreed to obey.

I asked him to clarify what he meant by “violation of the Terms? How can someone violate something simply through the use of that thing, and minimally at that? You guys aren’t being very ethical here, I prepay and you yank my account for some mysterious thing you claim I violated? This is fraud!” His rude response didn’t surprise me, “1st, I dont lyke dat voyce tone, don tryna disrespec me, cracka! Second, yu pre-pay 2 year, yu shit outta lukk cuz yu beyon 30 day refund, 3rd, irrrgula call patternz iz abusiff ‘nough to warrant account termina-shunn, dat wut got done to yu,” adding I should consider myself lucky I hadn’t been terminated sooner for my (mystifying ‘irregular call pattern’ abuses) and if he owned the company, he would turn me over to the FBI and put me up for criminal charges with “yu lucki we aint press charg on yur azz for abusiv practices! Whut yu done, I cud sue yur azz or git yu do sum jail tyme!”

Jail time? For what?? I asked him to say that again, because I wanted to record this call, he shut up quick. Perhaps we’re not communicating. I have the Unlimited phone service with the 2 line, I prepaid because you your sales rep said doing so would lock my account in for 2 years, besides making/receiving 2-3 calls per day, you can CLEARLY SEE MY USAGE, which is an average of 43 minutes every 24 hours!! How is that IRREGULAR, and HOW IT THAT ABUSIVE, HOW IS THAT A CRIME??! I added that I’ve never committed a crime in my life, asking him why they are cutting their own throat by stabbing customers in the back? Don’t they know we can report our experiences online? Don’t they know if they piss off enough people and grind people rights underfoot, the negative reports will kill thier company?? If anyone is a CRIMINAL, IT YOU PEOPLE!! The rep shouted back in his usual unintelligible gutter-talk, “I toll yu allredy, YU violate da Termz uf Servic!?! Wuz a CALL PATTERN GOT YU BUSTET, da system flag yur fone lyne, it catch you abusin Termz O Servize an it got yu terminatd, crackazz dummazz… juss lyke i say b4, yu deaf?!”

Once again, the street thug JoiPhone rep ambiguously stated that I had abused the unlimited plan thereby violating JoiPhone’s Terms of Service, which by Florida Law, they are bound to meet FCC regulations and terminate any account who breaks the TOS.

I asked specifically how I broke JoiPhones TOS, which I hadn’t seen nor been provided during signup. The gangsta said he didn’t have the details on my account except that I violated the TOS, stating that its another department who determined I was abusing my unlimited plan and that those people would be gone for the rest of the week and might not be back for a while because they left the country on vacation.

I asked where could I find the Terms of Service I had allegedly broke and he said it was emailed to you once you hit submit on the credit card payment screen, if you didn’t get it, it’s not our problem, prolly went to your spam box and YOU deleted it, he said.

At this point in the call, it seemed more and more like this JoiPhone thing really was turning into the complete and total scam I’d read about everywhere online. The gangster JoiPhone rep replied, “Yu tink i giva fuck wut sum ‘white boi’ think of diz bid’ness, cuz yu da foo, yu break da rulez an dot lyke yu getz caut!” adding that Joiphone won’t miss my business, since they have plenty of people signing up everyday just begging them to take my place! I was also told there’s no refund on my account because I’m already into the 4th month of service, way past the first 30 days, adding his worthless 2 cents, “Itz not lyke we loze anythang, nukk!! We awredi mak profit off dat white azz, think we gonna wait anotha 2 year git money again?? Yu a stupit-azz, crazee-azz mofo! Deaf an dumb, too!” I told him to calm down and to stop insulting me, but I could see where this call was going and didn’t want this needless fiasco ruining my good week.

I simply reiterated I hadn’t been provide a clear answer to my question (apparently JoiPhone employees are at liberty to ‘make up the rules’ as they go along, so you argue all you want, you’ll never win because they hold all the cards. This game is fixed, JoiPhone makes sure you will always lose) asking him once again, why my 2 YEAR PREPAID ACCOUNT is suddenly gone after using an average of 1 hour of phone talk-time per day??! How is that abusive for an “unlimited line??” I said it seemed to me it was JOIPHONE is the one in violation (OF MY CIVIL RIGHTS) and that if anyone was going to be reporting FRAUD, it would be me turning them in, not the other way around as this hoodlum threatened, at which point he curtly replied, “Get tha fuck outt mi fayce, looza!” and hung up.

I immediately called back, got transferred to the standard automated JoiPhone Menu-of-Misery and subsequent hourly Please Hold for Customer Service, Your Call is very Important to us, the next available customer service rep will be with you momentarily.” as sat back for the long hold, waiting for customer service to wipe their asses and get off the toilet already! I waited exactly 33 minutes before I figured I could call the ‘Sales Dept’ instead, and have them transfer me to Customer Service, punching in for Sales Dept, instead of JoiPhone ‘Cust Svcs.’ Within about 30 seconds, I was talking to a real life person with broken-Engrish from Sales and asked for “name withheld” the disgruntled customer services rep who had hung up on me an hour prior.

The sales woman immediately handed the phone to Mr. Street-Thug with Customer Service (or lack thereof). He was peeved to hear my voice again having gotten through his weak firewall and I I straightaway began asking where I could find the mysterious missing “Terms of Service” I am being accused of having violated. The gangbanger asked what for? Uh, so I can prove you have no case? Should I not be able to review the TOS myself, for the first time, since it’s impossible to expect customers to follow the rules, if said-rules are never divulged to anyone. I asked if they are available from the JoiPhone.com website?” He shot back, “Aint on da websyte boo, yu stupitt deff dumbazz, I awredy explain it!!” I explained that I’d checked my Gmail account and there was no evidense whatsoever that they sent me an email with the “agreement” and TOS attached, not in my InBox not in my Spam folder (which is set to hold junkmail for 6 months, I never manually delete it) nowhere, zip, nadda!

If anyone is deaf, its this dude, he turned my statement inside-out stating that since I had deleted the email containing the original agreement and TOS, it wasn’t JoiPhone’s fault and therefore not its problem.

Apparently he did not hear a word I said, typical of delusional thugs who enjoy exercising petty authority over lowly subordinates aka “customers.” I told the dude he was being unreasonable and told him to go get his supervisor because he was wasting my time (half the time I couldn’t even understand him, babbling English ghetto-rot!) “Nope. Awl on vacatshun, ‘ike I sez, yu outta lukk chump. Dey cawl yu bac, sidezat, lookz lyke yu shit-outta lukk!” …dial tone as he dropped my call (again!)

Beware, these fraudsters at JoiPhone will hang up on you if you try to get a straight answer, or defend your honor, which they will do everything possible to destroy you in attempts to protect the money they stole from you from ever getting back into your hands.

So that’s where I stand in this new JoiPhone saga they’re forcing me to deal with, and I promise you, they will not emerge unscathed. As you can tell by now I’m sure, THE JOIPHONE SCAM MUST END, they’re seemingly starting to rip everyone off lately, one way or another during the course of a customer’s contract, they screw them over well before services have been rendered, unless you’re month-to-month, keeping the carrot dangling in front of their greedy noses. If you pre-pay, they will SCREW YOU BAD, because they hold all the cards making it so they always win! The best way to avoid loss of money or getting ripped off by these Internet Thieves is to avoid being lured into the trap where money is taken out of your shallow pockets and criminally placed into their bottomless pockets. Do not be suckered by cheap, slick promises and JoiPhone’s flashy corn-ball website, as it turns out for me and everyone else, it’s BOGUS BULLSHIT. Everything on the JoiPhone website is a dirty lie, they know it, you don’t, and they want to keep it that way.

You can’t sell someone a car, offer them a free bio-fuel engine upgrade and 2 years of unlimited fuel if they pay for the entire car in-full, upfront by credit card, then a couple of months down the road once the customer really starts enjoying the new ride, sneak to the owner’s house under the cover of night and repo the car without warning, then simply explain to the owner that, ‘even tho they paid for the car in-full, we were forced to repossess your new car because our computer system flagged you for random drive patterns that prove you must be using the car, which therefor violates your Terms of Ownership for Automobiles. If somebody did that, they would be arrested, but before a grand jury on trial and jailed for fraud and grand theft auto! If that scenario sounds crazy, that’s exactly what JoiPhone is doing to decent hard-work-a-day people like you and I. So how it possible a group of fraudsters like JoiPhone are able to get away with endlessly defrauding thousands of honest, paying customers, and do so without a single shred of legal consequence against them? Seems to me they have found a lucrative, perfect little bulletproof racket to scam untold amounts of easy money out of unsuspecting victims, and get away with this fraud for 10 years long! Surely they are INVINCIBLE AGAINST RETRIBUTION OF ANY KIND. 10 years is a long time for JoiPhone to be running this ongoing, premeditated scam, its time they get taken down. As far as JoiPhone is concerned, crime in America is the most rewarding corporate strategy ever… Petty crime is always profitable for JoiPhone, because it always pays!

So what can a person do besides laugh at such petty-minded losers. Although its sad to see so many decent people getting scammed based on all these tragic reports against JoiPhone all over the internet, it never ceases to amaze me watching greed in all its bottomless shapes and sizes, no matter how stupid it makes people foolishly act-out, JoiPhone bites the hands that feed them, I will take great pleasure in watching JoiPhone crash and burn by the deeds of its own greed that knows no end! Apparently the gangsters running JoiPhone have not a clue how fast word spreads online, in the end, their criminal conduct and greedy, small-time thefting scheme will serve their own doom… That is, if they’re not first murdered by somebody who’s bloodthirsty vendetta against corporate thuggery is their life’s goal to end. For dirty-low life’s like JoiPhone, I’d be packing. In this desperate economy, such blatant, cold-blooded pilchering what few dollars people have left to survive on, will likely soon be met with equal-measures of desperation, you just never know these days. All I can say is that I’d sure hate to be one of the many scammers working at JoiPhone Corporate when that grim day of revenge comes knocking, time to choose a casket, boys!

Stay clear of the JOIPHONE SCAM, its a HUGE TIME & MONEY WASTER. HEED OUR WARNING OR THEY WILL ROB YOU BLIND, SPIT ON YOU AND LEAVE YOU FOR DEAD. Stay clear of the JOIPHONE SCAM, that is… Unless YOU ENJOY BEING SCAMMED LIKE A SORRY SUCKER, THEN YOU’LL BE JUST LIKE ME and we can be BROKE AND MAD AT JOIPHONE TOGETHER! 😉

Joiphone Review by Walter, from NorthEastPA
Reviewed on: January 5, 2011

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IF you feel that you must ignore all the stories/research about joiphone, PLEASE use my advice… almost all credit cards will issue you a temporary CC number for internet use. use this type of temporary number with joiphone!!! it will mean that you will have to give them a new number each year, but that is a small price pay to prevent them form automatic charges to your card!!!

Signed up for Joiphone in Dec 2008 to replace my Vonage service which had just gone up to 17 from 14 for the 500 minuet plan. it took about 3 weeks to port over the number. i have had no real problems for the first year. sometime after starting the service they did develop a delay before connecting the call, but this was never a real problem. during that time i had received a e-mail message from joiphone to add a second year for a discounted price. i accepted the offer and all was fine until the anniversary date when i was charged 210 for the next year. i contacted customer support, and in about 3 week they had corrected the charge with a refund which lasted about 3 days before my discover card was charged once again for 70+.

this time the call to customer support was answered with a little bit of attitude and the result was that there had been a mistake in the original calculations. well i have a problem with buying a car or a house and having an automatic charge to my credit card 12 months later because of a mistake, but i was happy with the service so i just requested a break down of the new charges. i was told the updated information was already sent, and after asking for a second copy was told the request would be sent to the billing department. 11 months later and i am still waiting.

this time in Nov i had my number transferred to VOIPO, i am old enough to know that doing business with people you can not trust will almost always come back and bite you, i dident get out soon enough. the transfer completed on Nov 24. and all access to joiphone account was lost on that day. on Dec 8 i returned their equipment. now comes Dec 12 when once again joiphone charged my card 210 for yet another year. now according to customer support because i did not send them a e-mail/letter in writing 10 day in advance to close my already closed account, i am not entitled to a full refund. discover card is currently looking into these charges.

there are other options in the same price range as joiphone… do the research, skip this company, save yourself a headache!

Joiphone Review by Dennis Herman, from MenomoneeFalls,WI
Reviewed on: October 13, 2010

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Service providers using the Internet to market their services can change terms and conditions of your contact any time they wish. I had a one hour discussion with a mediation expert from my charge card company regarding an unauthorized charge to my account. After canceling my account with Joiphone for VOIP services, they reactivated it without my permission and billed my credit card.

During our discussion I learned, this is standard practice used by many companies offering service through the Internet. When I originally signed up I read the terms over carefully, like I always do. There was no language concerning any type of advanced notice, instructions to cancel service, or agreement Joiphone had the right to alter the agreement. All of this information was added after providing initial service.

None of this matters. Neither I, nor Joiphone can produce a copy of the original agreement, customers are at the mercy of the altered terms, which of course benefit the company. This is how the challenge process was explained to me.

Your credit card company files a complaint with the bank representing the company in question. The final decision lies in the hands of the company’s bank. If the company claims they have the right to change the terms, you loose your money.

In this case the terms supplied in writing to the charge card company on 9/22/2010, do not agree with the terms posted on Joiphone’s Internet site as of 10/12/2010. So what does that mean? The terms only have to appear on the site for one day to be considered enforceable?

I’ve filed a complaint with the Consumer Division of Justice in the State of Wisconsin, to find out if this practice if legal. In the mean time I am trying to find a way of protecting myself so this will not happen again. At the present time I am dealing with at least 6 other service providers with terms posted on the Internet. If you have any ideas or solutions to share I would greatly appreciate them.

Joiphone Review by Dee, from California
Reviewed on: October 1, 2010

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No stars, they are thieves, they will cheat you and scam you. They stole 200, on renewing, and refuse to refund. I would avoid. they dont allow you to dial certain 1800 numbers, and will screw you over. This is the worst of the worst in voip quality and service. leave if you can:
2. Are there penalties for canceling my JoiPhone account? [top]

A customer can cancel service at any time. A customer can either return the JoiPhone Adapter with original packaging and accessories within 14 days of canceling, or pay $79.

Joiphone Review by Leora Kreitzman, from NewJersey
Reviewed on: September 19, 2010

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They have horrible service and bad quality! I got the service because of their low rates. When something is too good to be true; it is! For about 3 months now I have not been able to get incoming calls on to my phone. When I told them about the issue, they said they would look into it. They never got back to me. I finally called them to ask what was going on, and they said they cannot figure out what is going on. However, the did not offer to fix anything or change anything until I finally emailed them, they offered to give me a new number, but never actually acted on their promise. I have emailed them again, with NO reply.
If you want good quality calls and good customer service, Do NOT, I repeat, DO NOT get Joi Phone. No matter how tempting the rates seem, it is not worth the hassle of the back and forth you will have to go through.

Joiphone Review by Jesse, from California
Reviewed on: July 23, 2010

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Joiphone?…. This company is a joke. Don’t fall to their gimmicks. If you used their VOIP adapter/equipent,they will demand you return it if you finish the term or you cancel your service. They will tell you the equipment is a loanner not free. This is completely not presented or indicated in their advertisement to get you use their service term qulified order to get the provided equipment at no cost, you pay shipping only.

Joiphone, will charge you with insanely high cost for the adapter/ equipment if you did not return it, again at your cost.

Dont!!!!!…Dont!!!!!…Dont!!!!!…Dont!!!!!…use Joiphone you will regret it.

Joiphone Review by Legal action, from Chicago
Reviewed on: July 20, 2010

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To whom it may concern,
My business has been running on my joi phone account for almost a year and I have been without service for the last two months. I have called twice a week for the last forty days with no answer as to why I cannot receive incoming calls. I have been promised multiple times that a manager will be calling me to work out the issue which has not happened. The only response that I have received from technical support is to change my number. I have spent thousands of dollars branding my company around the assigned joiphone number and changing my number and reprinting marketing material would cost me thousands more. If I don’t receive an immediate response by email or phone I will be forced to take legal actions with the dozens of other customers that have been left in the dark.

Joiphone Review by mohammed, from Dallas
Reviewed on: July 3, 2010

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numberone problem it takes 20 second to connect your line then No customer service at all. First I took it for a year it was 9.99 next year they charge my card with out letting me. and it was 17.95 (fully kidding..)I called and asked for disconnect and refund. you have to request by e-mail and they might or might not dis connect it. Even you have paid they ask the roughter to be send back (I pay shipping)and no refund will be send to you !!!!!! Please Do not use this service.

Save yourself some time and energy go for other company.

Joiphone Review by John, from NYC
Reviewed on: June 24, 2010

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Service was ok for about 2 years but one day my number stopped working. I could dial out but no dial in. I was told it will be fix but after 2 weeks and a “temporary” number I am beginning to believe my number is gone forever. Customer service always answers but if they can’t help you then is a waste of time. I will definitely not renew my service.

Joiphone Review by Farid, from Atlanta
Reviewed on: May 25, 2010

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They tried to charge my card for over $200 for an annual renewal, without informing me. luckily there was some mistake at their end and the card did not go through. I cancelled my service one week into the renewal and talked to them. They said I have to pay the outstanding balance no matter what since I did not call them before the contract was over. I sent several emails to billing but no one seems to care. Called Customer service but they have no answer. BIG TIME CROOKS.

Joiphone Review by Julie, from
Reviewed on: April 29, 2010

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Joiphone charged my card for over $200 for an annual renewal, with absolutely no communication in advance that I was coming up for renewal. When I called on the day they dinged my card, they indicated I could get a refund. Then, I had to follow up multiple times, before they stated there were no refunds. I am now disputing with my credit card company and canceling my card.

Joiphone Review by Salmonroe, from NewYork
Reviewed on: April 17, 2010

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I have been with Joiphone for over almost 4 years, I got my first year pretty cheap ($9/mo.), then renewed a second year at a higher monthly rate (which didn’t bother me too much, since it was still less than Packet8, which was costing me almost $30/mo.) and my third year came with a fourth year free so it’s about $10/mo.

THERE ARE NO REFUNDS WHATSOEVER AT JOIPHONE. It doesn’t matter if you never touched the service, if you’ve paid $20 or $200, there is no refund! So think about it before you join. And yes, Billing questions are by email only, takes several days for you to get a reply and it’s usually not what you want to hear.

With that being said, I’ve had OK service in terms of voice quality. There were a few dropped calls, as with most VOIPs. The really annoying thing was I could not dial into voice conferencing numbers where you have to enter a code then # to enter teleconference. It would work only 50% of the time, which is not reliable enough. Tech support was good about calling me back when I left a message, but nobody knew what was wrong or what to do about it. Then the next time I’d dial into the same conferencing call (a week or two later), it would work again.

My absolute worst experience was when my computer downloads/uploads slowed down tremendously (could not upload a 30-second video overnight) and it was traced back to the equipment. I ran several tests with Tech Support, lasting hours and days, tweaking everything. Things would work, then it wouldn’t work and it would work again. Basically the problem with the phone adapter is that it was bottle-necking all the data. As you can see on the instructions on the Joiphone website, the adapter is meant to be connected to the modem, not router. Router comes after the adapter, so all internet data is funneled to the modem via the phone adapter. After being told that a new adapter was available, but that I had “prove” my old adapter was defective in order to get it, I was put through more hoops. Finally I got fed up with trying to get everything to work. I knew I could not get a refund, but I couldn’t even get a new adapter after crawling around the floor for days, endless hours messing with wires, connecting/re-connecting equipment in endless variations and turning two PCs on and off with two toddlers at home-?!? You would think a company could treat a customer better. It became unbearable for me, nothing worked consistently as the days went by and at some point, my husband got on the phone and started demanding Tech Support to come over to do what I was doing themselves! My husband was angry, probably a bit rude, but it was 11:30pm and we were both exasperated and exhausted from a long day. If nothing else, I have to say Tech Support was persistent. They continued to call me to see if the phone service was working ok. If you sign up now, you can get the new adapter, so my story could be a thing of the past. Let’s hope.

That was the negative. Now for the positive. My phone works now, still has some problems here and there, but it works most of the time. I don’t use it that much, a few calls a day. Once a week I make one call, which lasts for the 2-hour maximum and this maximum is set by Joiphone, not me; your call will sound out a loud, almost disturbing beep and the call is cut off at the 2-hour mark. You can call the person back, but two hours is as long as you can talk continuously in a single call. I put it under positive instead of negative, because I don’t want to stay on the phone that long! But some of my friends just like to chew my ear off. 🙂 I had no problem porting my old VOIP number. The feature I love most is blocking the last incoming call – *60 and you never hear from the advertiser or telemarketer again.

Joiphone is a small business, there aren’t that many staff members who can help you and the ones that do seem to be overworked. I feel bad for Joiphone employees actually. The company tries to stay competitive, but I question its equipment (beyond the home adapter) and it seems to seriously depend on customer’s money to keep operations running (hence the no-refund policy). I don’t like the way it does business, but as a second line, I’m OK with it – for now. I will definitely look around for something else once my contract is up.

Joiphone Review by Mike, from California
Reviewed on: April 10, 2010

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The operators seems to be very unprofessional. When calling them…it’s seem like they are doing us a favor and sounds very nasty. Kind of ghetto!!

Joiphone Review by Art Altman, from BocaRaton,FL
Reviewed on: August 19, 2009

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Absolutely TERRIBELE Service. It took 8 months before it was runnning trouble free (More than 24 hours without failing). Support was almost non-existant.

There was double billing on a regualar basis. I paid for the year, and they also sharged the credit card monthly. After months of fighting I got SOME of that back. The rest was supposed to go to next year, but they screwed that billing up and cut off the line. (That happened 3 tims before). Finally when it was resolved, I thought, things went back to normal for 2 months. Then my service was cut off again, with no notice, no warning. I could not get anyone to talk to.

Adam, the only one there who knew anything, was no longer there. The rest of the B… would not do anything, and would not take calls. I sent several e-mails, but got no response.

The price is good, but only if you do not use the line.

Joiphone Review by Chris, from Tacoma,%20Wa
Reviewed on: August 10, 2009

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I’ve had joiphone for 2 years and signed up for another 2 years. They have gone down once in October last year, and that was it. Very reliable with fax service working 99% of the time. Well worth 9 bucks a month. Every one else is talking about customer support being non-existent but every time I have called I got Adam within 3 rings. He only handles Tech support however and you have to email billing. But what do expect for keeping prices low. If you want instant help and a smiling kiss your ass voice within one ring then go with the expensive guys who can afford that. As far as voice quality, there is no difference between Vonage, joiphone, etc. I have been using the same router they sent me for 2 years now and it subjected to extreme temps in my attic and has never failed and as before there service has only been interrupted once, back in October, however they could have handled that better and posted a reason, but when I called Adam said they had a total system failure including their website which will never happen again, and it hasn’t. Go with Joi phone. I haven’t had any issues with billing mistakes either, and I was skeptical when I renewed for another 2 years expecting Joiphone to screw up after reading all the previous reviews, but amazingly they got it right. And I’m still saving big bucks every month.

Joiphone Review by Rich Reamer, from Crofton,%20MD
Reviewed on: July 2, 2009

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omg, stay away from these people Issue 1: Slow phone service — after you dial any number, you wait a good 8-12 seconds before getting anything, ie “ringing or busy” Issue 2: Their “terms of service” say you have “unlimited usage” but they deemed that I was “abusing” the system — and forced me to switch to a $34 a month business plan, or they would charge me a violation fee of $200. So I had to switch, nice. Issue 3: If you prepay or pay ahead, you WONT get any refunds past the first 30 days of service. Issue 4: Email ONLY contact to billing department, who is also slow in responding, about 2-4 days turn around. Plus you always get these “we already responded to email” messages also. Issue 5: Email ONLY contact to phone number transfer group, even worse slow or no response issue. Ended up dumping them for fios and phone service with verizonm for $53 a month.

Joiphone Review by Jasmine, from Southwestern%20Pennsylvania
Reviewed on: May 18, 2009

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I would not recommend Joiphone, but my choice was to switch to Viatalk. Viatalk offers wonderful features and are not a rip off company like Joiphone , Viatalk has been the only voip phone company that i would recommend to anyone.

Joiphone Review by gus, from n%20california
Reviewed on: May 5, 2009

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The company is run by crooks, what good can you say about crooks

Joiphone Review by Darren, from Pennsylvania
Reviewed on: March 8, 2009

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I just filed a complaint with the better business bureau, against Joiphone, I am just getting ready to file another complaint, with the attorney generals office within my state, this company sent me a router that looked all beat up, plus the features don’t work at all, the only features that work are caller id, call awaiting id, voicemail, i recommend don’t go with this internet phone provider who will be sorry.

Joiphone Review by Przemyslaw, from Queens,%20NY
Reviewed on: March 6, 2009

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I have had joiphone for about 5 months now and I’m very happy with the service and the price. Before switching I had Vonage (best user interface, great sound quality but most expensive), PowerPhone (Great service, great customer service but you have to pre pay to get a good price which I can’t do after loosing money to Sunrocket). JoiPhone has same sound quality as vonage or powerphone with my 3Mb dsl internet connection, limited features and somewhat outdated user interface or web interface to change the setting compared to vonage. I have their Joi to world plan which includes 800 minutes to select countries which I call often for $19.99 with unlimited calling in USA and Canada. Tech support is ok depending who u speak to but there is nobody to talk at billing if you have a problem (email support only with delayed replys from my experience). Overall I’m happy with the service and the price.

Joiphone Review by Tester, from Plano%20TX
Reviewed on: January 28, 2009

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Buyer BEWARE! First of all the customer service is not present. The best option is to send an email – All the time. READ THE TOS – After the first year of low cost – We need to ensure that we send in a written request to cancel the service with out additional charges. Else, it is an automatic renewal at a higher rate of approx. $16 + other charges and NO REFUND. Customer representatives – if you are lucky to get one on the phone – are RUDE and do not even speak fluent English. KEEP AWAY PLEASE. Tester

Joiphone Review by Grant P, from California
Reviewed on: January 21, 2009

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Where should I start? Service I give a -10 on a scale of 1-5. I have been so jacked around that I can hardly see straight. back in Nov 2008 they changed my plan to a 2 yr contract without my permission and took 300 bucks from my account again without permission. I I was not diligent with my account this could have been a real disasted NSF fees ETC. I called got nowhere, I wrote emails still have got nowhere. I did finally get the 300 back by disputing it with my bank but the JOI Phone is still jacked up. I had a Joi to the world account and everything worked fine but after they jacked my account they changed my plan. Now I am being charged for my international calls which were included in the old plan. I have emailed endlessly with no avail. I have seen some comments regarding a Class-action suit and If that happens count me in. post here and I will send my contact info.

Joiphone Review by joey, from orlando,%20fl
Reviewed on: January 19, 2009

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I write this review as I am putting the adapter back in the box to return to them. I needed a phone line to use to fax a few times a month. so this was the perfect thing for me.. $11 a month seems very good, compared to pay $50 for Sprint. I was happy with it at first.. but then my faxes wouldn’t go through… would call customer service, hard to get anyone who could help me. they would call back a few days later. the past couple weeks I have been noticing my internet has been sloooooooooow. i’m thinking its my computer.. then today my internet goes down.. call up my ISP.. we figure out it was the adapter causing my internet problems.. i unplug the adapter and internet works great. so their adapter was causing my problems all along. I am putting the adapter in the box right now and planning on calling them to cancel, i hope they dont keep charging me even though i am cancelling. with their bad reputation i wouldn’t be surprised if they did.

Joiphone Review by IRIS, from NEW%20JERSEY
Reviewed on: December 15, 2008

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DON’T EVER SIGN UP!!!! DON’T EVER SIGN UP!!! I JOINED AND CANCELLED WITHIN THE SAME MONTH, BEFORE THE 30 DAYS WERE UP, BACK IN JULY 2007. WELL, NOW IT’S DECEMBER OF 2008 AND NEVER GOT MY REFUND. ENDLESS CALLS AND EMAIL TO NO AVAIL!!! THE EMPLOYEES ARE CLUELESS AND THERE’S NEVER A SUPERVISOR WHEN YOU CALL,EVER!! THEY NEVER CALL U BACK AND THEY ONLY SEND AUTOMATED EMAIL. I GUESS THAT’S HOW THEY PAY THEIR EMPLOYEES, WITH CUSTOMER MONEY THAT THEY NEVER REFUND!!!!

Joiphone Review by Jonas, from Atlanta,%20GA
Reviewed on: December 11, 2008

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JoiPhone is a terribly company. I talked to a guy named Mike and he was really rude.Definitely not talking to me from America. Don’t deal with this company. It’s more of a headache than a joy. What kind of name is JoiPhone anyway? Like a phone will bring you joy or make you happy cause you have a Joiphone? Like we should do some sort of happy dance because we have a voip router that doesn’t work. Oh, I’m happy cause customer service hung up on me. Yeah, a real joy to deal with. I would hate to think what employees must go through, most of them sound like they’re depressed to be alive much less working there.

Joiphone Review by Ali, from VA
Reviewed on: December 11, 2008

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BEWARE, Do not sign up. They have terrible customer service. I have been trying to get a refund for over a month. The phone never worked and the billing department only corresponds by email and they never even reply!. All negative reviews are 100% true. Its such a scam.

Joiphone Review by joe, from Texas
Reviewed on: December 7, 2008

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Horrible company. Every negative review is 100% accurate. They will charge you money for things you didn’t authorize and when you try to cancel they tell you to send an email and don’t respond. “Billing does not communicate with customers other than with email” is what they told me. They charged me $200 for renewal of service eventhough I told them not to. It has been two weeks and I can’t get my money back. Customer service is horrible and phone service is unreliable. Stay away. They are cheap for a reason.

Joiphone Review by Hector, from Atlanta
Reviewed on: December 7, 2008

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I like JoiPhone. They have been good to me and my family. I just renew service for another 2 years. I saved a lot of money with JoiPhone and my phone works better then ever! I also see JoiPhone ads everywhere, so I am glad they are doing good.

Joiphone Review by Max, from Northwest
Reviewed on: December 2, 2008

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THIS COMPNAY IS A SHAM! EVERY THING NEGATIVE WRITTEN ABOVE IS CORRECT. WORST COMPANY I HAVE EVER DELT WITH! SERVICE WAS BAD, DOWN MUCH OF THE TIME AND COULDN’T GET IN TOUCH WITH ANYONE, BY PHONE, E MAIL OR WWW SITE. GETTING THEM TO STOP CHARGING AFTER YOU DON’T HAVE SERVICE IS A HORRIABLE.

Joiphone Review by Shermann, from Orlando
Reviewed on: October 28, 2008

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I found JoiPhone from this website about a year ago. I got JoiPhone business with their hosted PBX and a toll free number. I pay half of what I used to pay with P8, and the call forwarding to cell phone from the PBX is free. I called support few times and spoke with several techies. Some have more knowledge then others, but they always got me the answers quickly, or got a call back from someone who did. I do see a difference also in the overall support, since they opened their second call center, I get to live person right away now. I also notice they have new voice on their phones system, sounds much better as well. Overall I am satisfied with JoiPhone, and now more then ever saving money feels good! Shermann

Joiphone Review by Kelly, from NY
Reviewed on: October 26, 2008

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I like the service, the support is getting better. I never had downtime on my phone, but I only been with them few months. I also bought my son JoiPhone and he thinks it’s better then anything else out there.

Joiphone Review by Simon Lee, from Northridge,%20CA
Reviewed on: October 26, 2008

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Joi PHONE is Down Again. Customer Service Number not working. This is ridiculous. It happened exactly same 2 weeks ago except the website. This time website is up. No answer either on customer service number.

Joiphone Review by Dawn, from Miami
Reviewed on: October 19, 2008

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I like joiphone. I got their special promotion with no activation fee, and in few days I received a router. I connected the router to my modem and all my regular phones to joiphone. Few days later they moved my number. Now I have a phone line better then before and I pay $60 less per month. This is the best money saving tip I can think of.

Joiphone Review by Dan, from WPB
Reviewed on: October 16, 2008

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I too love JoiPhone, and other people like the ones below make me speak it out even more! I wish there were more companies like JoiPhone. Maybe JoiGas? JoiPower? JoiBank? That will be great if we could save 80% on all our bills. I hope the poeple of JoiPhone launch other brands.

Joiphone Review by Mike, from Daly%20City
Reviewed on: October 16, 2008

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Joiphone does not give you much joy, but my new company call phuckphone will. Joiphone has shitty customer service and you can tell by calling their customer service center.

Joiphone Review by Alex, from LA
Reviewed on: October 14, 2008

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I have used JoiPhone as my primary home phone for over 1 year. I can not say enough good things about JoiPhone. I brought most of my friends and family to JoiPhone and I only get good feedback. JoiPhone even upgraded my adapter to a 4port Cisco router for free. The only time I had issues with my phone was few hours this past Saturday. Alex

Joiphone Review by condor, from ny
Reviewed on: October 11, 2008

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Their service is not the greatest but for the price I paid almost 2 years ago I can put up with the inconsistencies. I hope they go back to their 2 year/2 line prepaid plan. Really glad they are back.

Joiphone Review by Ashok, from Abilene,%20TX
Reviewed on: October 11, 2008

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First time I am writing a review, in JOY. as the service came back up. I never had any problem with the service since I had taken it about 10 months back, except for a few minor ones, which the customer service took care of immediately. For me the line and voice quality is excellent, considering the price paid. Bless joiphone to live long.

Joiphone Review by Bob, from Florida
Reviewed on: October 11, 2008

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My joiPhone is working now!!!! oh joi!

Joiphone Review by MF, from Charlotte,%20NC
Reviewed on: October 11, 2008

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The phone service is back! And so is their website. I have never added a review prior to now, so I’ll ad to this: You get what you pay for. Yes, there is a lot of static in the line, on and off. And the customer account website is quite primitive. But you are getting a terrific deal. And for as little as I’m using the home phone, it suits me just fine. It even works with the alarm system in the house. If you want top quality, maybe your traditional phone company, or VoiP serice through the broadband ISP is better. You just pay at least 4 times as much to get comparable features.

Joiphone Review by al, from Richmond,%20USA
Reviewed on: October 11, 2008

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Guys. Joi phone is up..may be a technical issue

Joiphone Review by Simon Lee, from Northridge,%20CA
Reviewed on: October 11, 2008

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I think they are closed for Long Holiday, Columbus Day, Monday and they took the system with. Hopefully they come back by Sunday night. I just switched from Lingo one week ago. I guess I go back to Verizon.

Joiphone Review by anon, from minneapolis,%20mn
Reviewed on: October 11, 2008

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SadPhone faded away in the middle of last night. I’m stranded here holding onto a telephone number … but no telephone service. No dial tone. No web page. Just silence. Is this truly the demise of SadPhone? Small consolation. I had two more months left in my contract.

Joiphone Review by SC, from Orlando,%20FL
Reviewed on: October 11, 2008

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I signed up about 2 years ago, when the phone was in front of the router, things were good, most issues I think were related to the router. Today, I see their website is down… etc. and notice I’m not the only one who noticed this. Economic issues? I got 3 numbers, and overall, for $14 a month pre-paid, it was not a bad deal, but if they have failed or had it fail without a notice to customers… that’s a poor way to do business. There were enough things, recently being unable to get an email password update, this last week, etc. that I was wondering what happened… however, I’d just say, I started using them because… my home phone was illegally ported from ATT to Sprint, and no one there took ownership either. I think it worked at $14, but the risk was always there. If it ran, as it did, mroe than 6 months, it was a gamble. Now, cell phones from a “known” company maybe it for us… don’t know how (internet fax/emails) I’ll do that part, but with shared minutes for my wife and I — we may not even have a voip phone… Before this last surprise, I found them responsive, but I never tried to cancel. I’d love to get a feedback from someone in the know, and if I find out anything.

Joiphone Review by Mike, from PA
Reviewed on: October 11, 2008

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Well, at least I see others are having exactly the same trouble I am today (Oct 11th). No service, No contact info, no money. They stunk from the beginning anyway, we were searching for a new provider as our contract was going to expire in a couple of months. I want to port my number to someone else, too, Sulman from TN. Ugh. BBB here I come.

Joiphone Review by Sulman, from Chattanooga,%20TN
Reviewed on: October 11, 2008

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I think joiphone has shut their operations down. I have been online for the past four hours trying to find out what the hell is going on but no luck. Nothing zip zip. No contact info on how the new company that i want to sign up for how can they contact joiphone to get my number ported. I guess i will call my credit card company to dispute the charge because they still owe me 1.5 years worth of service

Joiphone Review by Ivan, from San%20Antonio,%20TX
Reviewed on: October 11, 2008

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I sacrificed voice quality and customer service for the lowest price in the VOIP market. The voice quality was mediocre, nothing special. And I’m handy with a PC, so I didn’t mind not having customer support. Today, no dial tone or home page. It looks like another SUNROCKET.

Joiphone Review by Mike, from San%20Francisco
Reviewed on: October 11, 2008

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Phone not working and web site down? Anybody knows what’s going on?

Joiphone Review by Norman McNary, from gotha%20fl
Reviewed on: October 11, 2008

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looks like they are dead 11-Oct-08

Joiphone Review by Disappointed Sucker, from Denver,%20CO
Reviewed on: October 11, 2008

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Phones down, the websites down! Yikes! Feels like SunRocket all over again. Just renewed in Aug. for 2 yrs. 🙁

Joiphone Review by Gerry, from Tampa,%20FL
Reviewed on: October 11, 2008

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I am a former Sunrocket user that switched to Joi Phone. Have these clowns really gone out of business? This is soooo frustrating!!!

Joiphone Review by Bob, from Florida
Reviewed on: October 11, 2008

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my guess is they took off on a ‘SunRocket’. I was a Rocket customer who got stuck right after paying for a year up front. now I just paid for 2 years last summer with joiphone and all of their web sites are down, there is no phone service, and their telephone support number is down. ouch.

Joiphone Review by Nelson Bean, from United%20States
Reviewed on: October 11, 2008

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Is Joiphone really out of business? I have no sevice this morning, and their website is down, and a busy signal at the tech support number. I was a SuRocket sucker before Joiphone. Can’t anyone run a VOIP service?

Joiphone Review by Bill, from Florida
Reviewed on: October 11, 2008

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Looks like another VOIP company went under. All of the links to their website are down, and their phone number doesn’t work.

Joiphone Review by scott, from Pensacola
Reviewed on: October 11, 2008

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I switched to them from Sun Rocket(great service until they went under) For the past year and a half I have had nothing but spotty to bad service(echoes, phone not working, took 2 months for them to port a number that was supposed to take days,…). Difficult to contact. Bad portal design. Do not recommend. Today 10/11, Service appears to be completely down(my phone) as well as their internet connection. I hope they didn’t go under as I have 1 1/2 years left on my contract as I thought things were getting better after the first year. They also autorenew and don’t give you a price break so you have to ask them to switch you to the “9.99” promotion plan at 2 years.

Joiphone Review by sudhir, from Northern%20Virginia
Reviewed on: October 11, 2008

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Strange I saw either 1 star or 5 star rating! Quality is good, price is good … contact the company is extremely terible.

Joiphone Review by Magen, from Bethesda,%20MD
Reviewed on: October 6, 2008

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Jennifer, I have similar JOYFULL experience with JoiPhone. But I guess when we are happy with service we do not write about it normally. I called support a few times, and even though I had to hold once few minutes, when I did talk to an agent I was taken care of professionally. and like you said the quality of the calls are the same as I had with my land line, plus I am using some features I did know even possible with phone service (I have my own music playing when I go to my call waiting). I also just got newsletter from JoiPhone telling me about their additional new call center in Atlanta and also new warehouse location. I guess they are growing, and keep improving their service. Magen

Joiphone Review by Jennifre Bragg, from NC
Reviewed on: October 3, 2008

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I just signed up for Joiphone and then had second thoughts after reading all of the negative comments. My shipment arrived in 2 days after payment. It was pretty easy to hook up. Initially I didn’t have a dial tone and contacted Joiphone expecting never to hear from them again. To my surprise they contacted me back the same evening and couldn’t reach me so they called again the next morning – great customer service I thought. The problem was easily fixed and the sound quality is great – you wouldn’t know the difference from a land line. I’m very pleased – I even had an English speaking customer service rep!

Joiphone Review by Suzanne Anderson, from California
Reviewed on: October 1, 2008

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Unless you want tho throw a huge amount of money for no service I would not go with JoiPhone. We have had no service for 3 weeks now. Not good for business. On another note if anyone has started a class action law suit please email me with the information so we can climb aboard.

Joiphone Review by mt, from san%20jose,%20ca
Reviewed on: September 21, 2008

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Bad experience for the most part. It took more than 2 weeks to get the shipment. Infact, when I inquired about it, they said it has been shipped to me an they gave me a link. They didn’t evenc check the status of delivery. I looked up the link and it turned out FedEx was confused because the address was incomplete. I didn’t order online; I had called in so someone took my address over the phone. I sent them another email about the situation. By the time I got the router, it was already three weeks. Unfortunately the connection didn’t work for me. I called support four times, and nothing worked. Really frustrating and a waste of my time. So I decided to cancel. I sent them email twice and of course it was ignored. I sent the router back priority mail with tracking #. According to USPS, it has been received. Then four days after, I was charged again for the service I didn’t use. I think they just don’t have the right system in place. Bad experience for me.

Joiphone Review by Steve, from Utah
Reviewed on: September 20, 2008

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Stay away from Joiphone unless you like good customer service, reliable phone service. I have been with them for about 6 months and it gets worse and worse as it goes.

Joiphone Review by ayearsucker, from calif
Reviewed on: September 9, 2008

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Worthless. I signed up about a year ago. Shipping and setup added a lot made no refund for a cancel. Outgoing calls, 8 out of 10 call we could not hear the called person and if you could hear extreme time delays. They never really fixed this. Cancel would refund nothing. Now a year later they charge for another year and have yet to cancel the account. Calling they tell you to email, then they don’t answer the email. Stay away.

Joiphone Review by Barron, from Clarkston,%20MI
Reviewed on: September 2, 2008

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ALL I HAVE TO SAY IS DON’T GO WITH JOIPHONE. THEY ARE THEIVES. I HAD THERE SERVICE FOR ONE YEAR AND BEFORE MY SERVICE RENEWED AND I PAID FOR ANOTHER YEAR OF SERVICE I CALLED AND EMAILED INDICATING THAT I WANTED TO CANCEL MY SERVICE IN WHICH I WAS HEAVILY PERSUADED TO STAY WITH JOIPHONE. THEY THEN 10 DAYS LATER PROCEEDED TO CHARGE MY CARD FOR ANOTHER YEAR EVEN AFTER I RECEIVED AN EMAIL INDICATING THAT THEY WOULD CANCEL MY SERVICE. I HAVE SINCE CALLED AND EMAILED MULTIPLE TIMES TO NO AVAIL AND FILED A DISPUTE WITH MY CREDIT CARD COMPANY TO LET THEM HANDLE IT. IT IS UNBLIEVALBE TO ME THE RUDENESS AND RIDICULOUSNESS OF THEIR SERVICE.

Joiphone Review by Nuvala, from NY
Reviewed on: September 2, 2008

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I am a new subscriber to JoiPhone and it is truly a JOY!

Joiphone Review by Dves, from Saint%20Louis,%20MO
Reviewed on: August 29, 2008

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Please dont signup with JoiPhone, they are theives. I have been trying to cancel my account for past 3 months and they are just ignoring my request and charging me every single months. The only way out for me is to cancel my credit card. PLEASE DONT SIGN UP WITH THEM!!!!!!!!

Joiphone Review by Lindy, from Dallas
Reviewed on: August 27, 2008

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DO NOT GO WITH THIS SHAM OF A COMPANY. They stole over $500 from us and disconnected our service even though we paid for 2 years, this is after one month of service. We have been battling them and they refuse to work with the credit card company. I am an engineer for VoIP solutions and have to say they are a disgrace to this solution. Their customer service (Giovani) are horrific. Their billing is outrageous and I believe they are thieves. If you are one of the unfortunate people they steal from, it will be painful. BEWARE and know if you go with Joiphone you are going with thieves!!!!

Joiphone Review by nypotro@hotmail.com, from New%20York
Reviewed on: August 25, 2008

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Since last week they are having all types of problems from charging for calls which are supposed to be free to glitches on their website. Stay away from this company!!! Their customer service sucks.

Joiphone Review by Ann, from Florida
Reviewed on: July 26, 2008

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Update: JoiPhone did replace their adapter with their new RTP300 Router. We are now Joyful customer and we removed all bad reviews from the Internet. I guess their service was never the cause of our issues, it was our broadband router issue. We also removed the compalints we made against JoiPhone.

Joiphone Review by M Patel, from NY
Reviewed on: July 25, 2008

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Great service and fast shipping. Great deal to India. I did call support and waited for 2-5 minutes once, but at least they answer the phone at 11PM, most other companies do not. Funny some of the comments I hear…specialy the last one a woman complain that she cancled order before she even tried the service and was refunded all charges but shipping, that sounds right to me. I signed up and I do use the telephone service and the service is great! Stop the non-sense, this is the best deal out there…

Joiphone Review by Bree, from CA
Reviewed on: July 19, 2008

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After the demise of SunRocket, I switched to Voip.com. What a nightmare! They are thieves and their service sucks! In preparation for transferring to another company which happened to be JoiPhone, I queued my voip.com acct. to cancel at the end of my one year contract. In the meantime, I signed up with JoiPhone and “something” told me to check them out at the BBB. They have an “F” rating so, I immediately called them back to cancel the service I’d ordered just a couple of hours earlier on a Friday, but there was no answer. I sent them an e-mail and received an automated response. I called that Sunday and was told by one of their representatives that the order hadn’t shipped and would not and that $55.40 charged to my credit card would be refunded. Two days later, I get an e-mail advising that the order shipped. What I found out from FedEx is that the order had not been picked up and was still at the facility. I was told that when the address label is printed, the “ship” e-mail is automatically sent. I tried to contact JoiPhone via phone and was on hold forever it seems. I sent several e-mails requesting that it not be shipped. The package was picked up the following day by FedEx. I was told to refuse delivery so, I did. Now they have charged my credit card $15 for shipping! They had enough notice not to send and further, I was told 3 days before it shipped that it would not! I’m so glad I didn’t get service with these people and will be getting the shipping charges refunded per my credit card company. I’ve read some of the earlier posts regarding how rude customer service is. I wonder if they’re the same people from voip.com. STAY AWAY FROM VOIP.COM AND JOIPHONE!! I’ve learned to always check ratings at the BBB and read reviews before signing up for service with any VoIP provider. Sign up for the monthly plan initially so that you can test the service. If you like then consider an annual contract.

Joiphone Review by Richard, from Richardson,%20TX
Reviewed on: July 11, 2008

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In my research of this company, I found a few (small number) of critical persons grumbling about the Joiphone service. I have decided those few critical persons simply don’t know what they were talking about. I made an oops (absolutely my fault), JoiPhone fixed it and life is grand. JoiPhone is great and greatly appreciated.

Joiphone Review by Andy, from Tamp
Reviewed on: July 8, 2008

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This company is a scam. Do not fall for their false advertising or you will be paying much much more. They have terrible customer service, they engage in fraudulent credit card charges and are extremely unethical borderline illegal. The FTC will close them down soon.

Joiphone Review by Ann, from Florida
Reviewed on: July 7, 2008

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JoiPhone is rated the lowest by BBB (Better Business Bureau). Here is the Rating Explanation: We strongly question the companys reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the laws licensing or registration requirements, their complaints contain especially serious allegations, or the company industry is known for its fraudulent business practices. We called JoiPhone they would not do anything over the phone as far as billing. They told us we had to email them at billing@joiphone.com We did 4 times no response over a 1 month time frame. They owe us 6-8 months credit which they said we would get for all of the down time and service failures. They also said they would exchange out our router with the new voip router to fix the problems we were having but now they are saying we have to pay for 2 more years upfront to get the router or buy it outright which is not what they told us and amounts to blackmail. They also give this new router away free to new customers, yet do not care about supporting existing paying customers or keeping their word. Furthermore their service is misleading and false advertising as the router we currently have is supposed to be a router and support multiple computers, 2 phone lines over a broadband connection. After 8 months we find out that that is not the case. Then they confirm this with us because of all of the headaches. Then we were told again we would be getting 6-8 months of credit to our account and the new router which is a real router and supports what we signed up for in the first place. We signed up for a 2 year plan with them which provided a free router. This router has been exchanged 3 times in about 1 year time. Yet they now refuse to send us their new router for some reason even when they told us they would, along with crediting us with 6-8 months due to downtime. All the information and complaint is below that was sent to them 4 times…… ———————— We are due credit which we were promised. And we are not signing up for 2 years up front again just for a router. You either provide us with the credit and exchange the non SPA 2102-r router with the RPT300 which actually works as a router so we do not have to use another router in front of your router as we do today to get the service. If not we will be filing formal complaints and taking action against your company for false advertising and deceptive business practices. Once we have our credit we are due and were promised and an exchanging our unit for the RPT3000 router and the service works as you say it should we have no problem being a long term customer and signing up for years to come. But until then these serious matters need to be addressed and finalized. I was told I had to write an email instead of actually talking to the billing department on the phone like a normal company for the credit we were promised. We have a long history which you as well as I have a record of. We were promised 6-8 months of credit for all of the down time we have had with our Voip service. Our service has been so unreliable since October of 2007. We have gone through all engineering and other departments. Finally after all this time the issue has been temporarily resolved by us having to use a free standing router in front of your router. So two issues. First issue: We want the 6-8 months of credit we were promised, credited to our account so it shows in the interface. Second issue: We want to exchange the spa2102-r router with the new JoiPhone router RTP300 router which we were promised. This is not an upgrade, the spa2102-r is not a broadband router as stated which is false advertising. We have 20 MBPS internet service and the spa2102-r router knocks it down to 5MBPS and drops calls and goes down for hours on end. After months and months of techs we figured it out by putting a stand alone router in front of your spa2102-r router. So 2 Routers, yes 2 Routers in order to get your service to work as advertised and also get the 20 MBPS internet speed we pay for. We have to return the borrowed router to our friend so we will be stuck once again with the spa2102-r router. So please send us the RTP300 router which will allow us to hook up both phone lines and our pc’s to the router so we get no dropped calls and get the 20 MBPS internet speed that we should have received from day one over a year ago. Once we receive it and hook it up we will return the spa2102-r router back to you as we have always done.

Joiphone Review by mike, from pembroke%20pines
Reviewed on: June 23, 2008

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Joi phone took my $210. the device worked for a few days and stopped.the equiptment is refurbished.never received any refund. Mike

Joiphone Review by Peter L, from USA
Reviewed on: June 16, 2008

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Thank you extremely MUCH for having great, fast tech support with JoiPhone. JoiPhone have the best tech people in the business (based on my experience with 7 VOIP residential companies) Thanks, Peter L

Joiphone Review by Angela, from Detoit
Reviewed on: June 15, 2008

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I made the switch about 6 mo ago to JoiPhone. All I can say is WOW. I also wanted to say they have the best customer service I have seen yet! To give you an idea I did have a small problem with calls connecting on out bound calls so I emailed them It was late Saturday evening. I did not expect to hear from them until Monday. Wow & behold I get a call Mid day Sunday They tell me what to do to resolve the trouble I had it work & to boot It was a Holiday & a Sunday! Also anytime I have ever called them with a question I’m not shuffled around & I don’t spend 30 minutes punching buttons and cussing a computer a real person is on the other end!

Joiphone Review by Ali B, from Tampa
Reviewed on: June 6, 2008

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The best VoIP provider I tested. I have switched 3 times before I got JoiPhone. 1) Fast shipping. I ordered service at 5PM and got a brand new Linksys router (yes router, not just skimpy adapter) next day 2) The moved my number from VoIP.com in 1.5 weeks 3) Support guys SKEAK ENGLISH, and are more then eager to help 4) Quality is by far the best. 5) Price: I got 50% off and pay $8.95/mo for Unlimited phone line. Stop hating, this is the best value out there.

Joiphone Review by michelle, from MA
Reviewed on: May 12, 2008

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I have Joiphone and for the price what do you expect? I pay 6.95 per mo. And I have not been over charged, or have had any problems with my phone. Also, with the high prices and the lack of customer service Comcast and Verizion provide are not much better.

Joiphone Review by m. khan, from Roseville,%20Minnesota
Reviewed on: April 15, 2008

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The worst company I dealt with. They just blocked my 2 phone lines without warning and I was with no phone service for 2 weeks, I call them black mailers as they demanded more money for unlimited calls, then why say unlimited when they do not mean it. I had to write to they Attorney General of Florida where they are based and of Minnesota where I live and also to Better business bureau of Florida. I would never join them again. They use bait and switch tricks so PLEASE DO NOT FALL FOR IT. STAY AWAY!!!!!!

Joiphone Review by Joe P, from Atlanta
Reviewed on: April 12, 2008

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Not only do they offer great prices and excellent quality, their Tech Support is unmatched. It was such a pleasure to work with JoiPhone agents because they were friendly, knowledgeable and overall a true credit to their organization. We all know what a nightmare Tech Support can be with the outsourcing overseas to Tech’s that can barely speak English and can only afford ?canned? responses. These guys at JoiPhone were the best I have ever had the pleasure to work with. I sure hope they get the recognition they deserve from their Managers. If anyone is looking for an alternative to the Via Talk or P8 I would highly recommend you take a look at JoiPhone. Joe P

Joiphone Review by Jon, from new%20york
Reviewed on: April 12, 2008

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This company seems a good deal on paper but be very careful. The quality of the calls is variable at best but don’t expect to be able to connect to all telephones. I could never connect to a T mobile telephone. They are aware of this problem and will not do anything to help you. They blame every one but themselves.

Joiphone Review by Robert, from Dallas
Reviewed on: March 11, 2008

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When my Joiphones are working, they work great. When a problem occurs, be very afraid! The number on problem is the billing department. It is not possible to actually speak with someone in billing. You have to send an email. They won’t send a bill when it is due. Rather, they require customers to have a credit card on file. Every time I have been billed, I was over billed by at least 2x what I actually owed each time. They never credit back that amount, but will only credit your account. If your credit card on file with them denies a charge, they instantly shut down every phone you have with Joiphone. It is only a matter of time before every Joiphone customer becomes their hostage. I think it is time for a class action lawsuit.

Joiphone Review by Migook53, from NY
Reviewed on: February 28, 2008

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I’ve had joiphone about 8 months now and have been surprisingly happy with the quality of the calls so far. Most of my calls are to my in-laws in asia and we’ve hardly ever had quality issues. I have had some need for technical assistance, but that’s mostly because of other things I use my ISP for that I expected to create some conflicts, and a few bone headed moves I made. My overall observations are: Technical Service: Relatively good, only ran into a few techs with limited technical knowledge and were hampered by the scripts they were trying to follow. Fortunately I’ve always been able to eventually hook up with someone with the needed know how. Billing Department: They don’t seem to know what’s going on. I’ve been told the most unexplainable explanations for some of my bills, but amazingly everything seems to work out OK and catch up on the even months. After seeing the pattern everything makes sense, but they haven’t written the true scoop down for Billing-n-Collections to read off their scripts yet. Features: Oh my… They are all there, but good luck figuring out how to use most of them. They have a few examples of the ones that can be accessed from their website (and a tad bit more on that beast in a moment), but most of the features have to be directly accessed from your phone, and its just not clear how to do it. A-HA… there are instructions available. . . You just have to google OTHER VOIP vendors to find them. sigh. THE WEBSITE: Well now. Where to begin. Perhaps back in the 4th grade, because I swear that’s where they found their web designer. I’m talking about their client based control website. It is as bare bone, un-intuitive, difficult to learn to navigate as could possibly be. This must be where they save on money to pass on to us. After grumbling for a while I’ve got the hang of it, but it would be so easy to make it more inviting. Oh… and back to features. They actually mis-advertise one of them. It’s better than what they claim it to be! I’m not going to be the one to tell them, it might suddenly go back to ‘as advertised’ if I mention it. From poking around in the linksys box I’ve come to believe that there are actually other unadvertised features available, but they are either not enabled, or I just can’t figure out how to use them (I think the latter). Maybe another call to technical support next month. (I try to limit my whining so I don’t end up on their black list) 8^)

Joiphone Review by jorge, from New%20York
Reviewed on: February 15, 2008

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I can’t connect to T- mobile lines from joiphone. I called and complaint and was told I have to live with it. There is nothing they can do. They blamed my internet provider (verizon) This company is really rotten to the core.

Joiphone Review by Roxana Castro, from Dallas,Lewisville
Reviewed on: January 27, 2008

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I need cancel my telephone plan,I have been charge in my account for a year plan.My phone number is 972 559 2610 . I need my money back to my bank account.

Joiphone Review by Jorge Salazar, from New%20York
Reviewed on: January 10, 2008

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BUYER BEWARE, JOIPHONE SCAM!!! After using the service for almost one month I decided to transfer my primary number from my company provider and to change my plan to Unlimited world premium that include unlimited calling to 70 countries and 100 destinations because I have families out the country and that was the biggest mistake I did with such a VOIP company. The plan is not unlimited and after 15 days of use I got an email telling me that I was abusing the service. This is the email. Dear JoiPhone Customer, Please be advised that your calls pattern are considered abusive according our Term Of Service, continue excessive use of your JoiPhone account beyond reasonable residential usage will cause service interruption. Please reduce the usage or change your JoiPhone plan where you will be charge our low International per minute rate. Please contact billing@joiphone.com if you have question or a need to change your JoiPhone plan. Thank You JoiPhone Billing After this email I checked my calls record and I used a total of 522 international minutes in 15 days and they called this an abusive used. I called them but not info about this and not email back to me explaining me this email. I told them that I signed up for an unlimited international plan, but they told me that if I use 5 more than the average of typical residential use will be considered as abuse calls and therefore violating Term of Service Agreement and then I asked how many minutes do I have and there was no info about this from costumer service. What I think is if you sign up for an unlimited plan should be unlimited. After this I decided to cancel the service with them, they are the worse and what is not advertised is the fact that you really do not receive unlimited calling and I don?t recommend this company.

Joiphone Review by mnz, from new%20york
Reviewed on: January 10, 2008

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just like other people joiphone took my money. I signed up for the unlimited plan. i got my device on time and every thing worked great for 5 days. After that they blocked my account and charnged my credit card for $100. I emailed them they told me to send the device back to get the refund i did but they never refunded the money no response to my email i called them they told me to call the billing department when i called the billing department they told me email them. They just kept me going in the circles now i am disputing charges with my credit card company since it has been over a month trying to get a refund credit card company is investigating. i hope i get my money back. I will post on very blog out there to becarefull with this fraudeluant company. they will take money and provide very little service to very few customers who arent using their service very much.

Joiphone Review by John Dean, from florida
Reviewed on: January 2, 2008

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i ordered the service and got the device the following day. I am very pleased with the sound quality, service and the PRICE.

Joiphone Review by Mike, from Nevada
Reviewed on: December 27, 2007

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Hawk Communications LLC dba JoiPhone is a corrupt VOIP company who has committed the following illegal acts against me: Breach of Contract: I never received the phones or my money back as provided under the TOS, even after receiving confirmation that my account was canceled. Unjust Enrichment: In addition to taking the money I paid for their service, which I never received, they have repetitively charged my credit card 4 times so far in the amount of 200.00 each time with no explanation. All requests for explanation of these charges have been ignored. I have received nothing of value from this company, yet they have stolen over $1,200 of my money. Fraud: They have engaged in false advertisement and misleading sales pitches, including the use of the word “Unlimited” when referring to their VOIP phone service, which, in reality, is severely limited. There is very vague verbiage in their Terms of Service that says using the phone more than 5 times the “average” residential line is considered “abuse of the system.” Basically, if you use the phone more than they want you to, despite the lines being advertised as UNLIMITED, they can charge you fees, and/or discontinue your service, while keeping all of the money you prepaid. There are reports of very limited amounts of usage resulting in this type of activity. For example, one customer received a threat of cancellation after using the phone for 500 minutes over the course of 15 days – does that sound like UNLIMITED to you? They also advertise a 30 day no risk guarantee, yet they do not even deliver the equipment required to initiate the service within 30 days, thereby ensuring that if you wait for the equipment, you have no recourse under the 30 day guarantee. Also, if you do cancel, as I did, within the 30 day period without ever having received equipment or using the service, they do not return your money. Embezzlement: I entrusted them with access to my credit card account and after they confirmed my account cancellation, they charged my credit card four additional times so far with absolutely no justification. I do not have a service with them, so any justification based on a “Terms of Service” policy is unjust. This company fails to meet their obligations, outright lies to its prospective customers, and engages in fraudulent activity. It is also worth noting that Hawk Communications dba JoiInternet was found guilty of many of these practices in Atlanta GA, including false advertising, breach of contract, and limited access. There was a settlement involved, and the company suddenly folded, leaving many customers without service that they prepaid for. Several companies that were subsidiaries of Hawk Communications have folded unexpectedly. The reason this matters is because almost all of the deals JoiPhone offers involve prepayment for 12-24 months of service. Personally, I find it highly unlikely that JoiPhone will be around long enough to fulfill these contracts, and based on their current behavior and the actions of former Hawk Communications companies, I have a feeling many JoiPhone customers will soon be out a great deal of money and have no service. If you do take the risk of signing up with this company, I URGE you to sign up for a monthly plan with no prepayment and give it 6 months or so to ensure the service is worth continuing. If you want to see more info on this corrupt company, check out the BBB info on Hawk Communications LLC, Joi Internet, and JoiPhone. All of them have unsatisfactory ratings with the BBB.

Joiphone Review by James, from Pennsylvania
Reviewed on: December 9, 2007

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Unfortunately, I have to give JoiPhone the lowest possible rating. I ordered the service and 11 days later found out that they hadn’t even shipped me the ATA device. Calls to customer service were answered, but no one appears able to do anything. This company needs a lot of upgrading of its tools to manage customers (like software so that their reps can order a shipment while talking to customers). It also needs to upgrade its web site, which is primitive and should have a lot more useful information and features.

Joiphone Review by someone PISSED, from who%20caress
Reviewed on: December 6, 2007

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the PHONE service is great..no doubt..so far so good BUT the customer service reps are very rude. and i mean RUDE.. they dont know how to talk to customers at all. and unfortunately today, i needed some info and the lady i talked to was talking to me like iw as retarded and i was like excuse me this is not how you talk to your customers and the response she gave me was shocking..she was like well excuse you if you dont like talking to me then talk to someone else..WOW arent customer service reps supposed to be NICE??? i am so mad right now.. well other than that this is a great service..this goes only and ONLY for the phone service not the customer service..

Joiphone Review by joi customer, from NY
Reviewed on: December 5, 2007

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BUYER BEWARE, JOIPHONE SCAM!!! Never take the service from Joiphone. Initially they will give you all facilities by saying unlimited calls but it is not at all unlimited irrespective of what plan you have. If you talk more than 60min to any where either USA or international they will send you an email after 10-15 days saying that you are violating Terms of Service and hence they will block your account. BUYER BEWARE, JOIPHONE SCAM!! STAY AWAY FROM JOIPHONE AT ALL COSTS. YOU HAVE BEEN WARNED.

Joiphone Review by Ted, from Chicago,%20IL
Reviewed on: November 15, 2007

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I moved to JoiPhone because they advertised all the same features as other higher priced companies. After getting the service though I found that their features did not all function as advertised. On realizing this I tried to transfer my number to Vonage — JoiPhone kept putting up blocks by saying the information I provided for the transfer differed from that which I had on the account. This has been going on 6+ weeks now. Don’t move your number to JoiPhone unless you are absolutely sure you plan to stay!

Joiphone Review by Teddy, from Miami
Reviewed on: May 4, 2007

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JoiPhone is a reliable voip provider. I have used them for about eight months now and I am fairly happy. Their service was easy enough to set-up. I just plugged my existing phone into their adapter that they provided me for free and I was away. I like their plans and they have a large variety of features which is good for a low cost plan. I recommend you give JoiPhone a try.

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