BroadVoice Review

BroadVoice is one of the most established and respected internet phone services in the market. They currently offer 4 destinctive service plans including unlimited, untimed calls to 35 countries including Canada, Australia, the U.K and China through their Unlimited World Plus plan.

All BroadVoice’s voip plans come with a vast selection of incorporated features such as voicemail (including email notification), caller ID, “Do Not Disturb” (DnD) and distinctive ring (which is the ability to assign a different ringtone to you different phone numbers or incoming numbers.

There is also the opportunity to select your BroadVoice phone number from over 3,800 area codes, nationwide. Another interesting feature is the ability to reject calls from anonymous numbers.


5 user submitted BroadVoice reviews:

BroadVoice Review by JV, from Massachusetts,USA
Reviewed on: February 18, 2011

  • 11111
  • 22222
  • 11111

Beware of fraud! One day, my Broadvoice account was suddenly charged several thousands of dollars for calls to international numbers, all of which supposedly took place within less than two hours. I received a fraud alert email notification the following morning from Broadvoice and naively thought that Broadvoice would support me, considering the fact that even Broadvoice considered the charges to be fraudulent. Not only did Broadvoice aggressively pursue charging me, Broadvoice used its Terms of Agreement contract to support its claim that I was responsible for the fraudulent charges. Broadvoice aggressively pursued charging me for the calls, and I spent many hours writing several letters to my credit card company contesting the charges.

If you actually read through the Broadvoice Terms of Agreement, which is several dozen pages (and which Broadvoice was happy to send to my credit card company to support its case), it states that you are responsible for any theft of your Broadvoice account information. That may seem reasonable, except that at least in my case there was absolutely no evidence that the “theft” of my Broadvoice account information was my fault. In fact, my VOIP server had been offline for over one year (I was using Broadvoice only for incoming calls to a voicemail account), so it would have been impossible for my VOIP server to have been hacked, as Broadvoice claimed.

Broadvoice customer service would not speak to me about this matter, and it seemed obvious to me that the company had made a decision that it would try to use its Terms of Agreement to charge me thousands of dollars for what Broadvoice admitted were fraudulent phone calls made with stolen account information. Fortunately for me, I was eventually able to persuade the credit card company that Broadvoice had no evidence that the “theft” of my account information was due to my negligence. Unfortunately, I spent many hours on the phone and writing letters in order to avoid being charged thousands of dollars.

This is not a company that you want to do business with. There are many other very good VOIP providers.

BroadVoice Review by scuba4fun777, from MI
Reviewed on: June 24, 2010

  • 22222
  • 11111
  • 11111

I’ve had the Unlimited World Plus Plan for almost 2 years. Received an email indicating “possible abuse” from them and that they had changed my plan due to “more than normal activity”. I explained that my wife makes international calls to her family regularly (as she’s done for almost 2 years thru Broadvoice) and was recently out of the country visiting them for about 6 weeks. I asked them to compare current activity to activity prior to March. They did and agreed to restore my plan on the phone, but later sent another email saying I’d have to agree to some terms before they restore my service. I agreed to continue to pay for the service I’ve had since Oct ’08, but didn’t agree to their new plan. So, they charged my credit card about $70 (in addition to the $42 monthly payment already charged 2 weeks ago). I filed a dispute yesterday with my credit card provider.

BroadVoice Review by Alex, from Houston
Reviewed on: July 26, 2007

  • 33333
  • 44444
  • 33333

BroadVoice offers great service for the devices they support. They do have problems with proxy servers at least a few times a month which requires updating the phone. Support@broadvoice.com is a black hole from which nothing emerges. Support personel are available to “provide information that is on the website”. They have no plans to support Internet Phone Service which comes with Windows Moblie 6 via wm6voip.cab and allows users of new smartphones and pdas to seamlessly use both voip and cellular phone service although their competitors support it.

BroadVoice Review by Jim, from Los%20Angeles
Reviewed on: December 2, 2006

  • 44444
  • 33333
  • 44444

Broad Voice combines a quality service and great plans into one easy to set-up and use package. I have been their customer for three months and I really like them so far. The customer support staff were very helpful in assisting me to set it all up. Just plug the equipment into your existing phone and the other end into you modem and you are ready to go. Again, I’d like to recommend Broad Voice to you. I am very happy with them.

BroadVoice Review by Siesha, from Detroit
Reviewed on: November 29, 2006

  • 44444
  • 33333
  • 44444

I use broadvoice’s $20 p/m unlimited worldwide calls plan and I just have to say it is absolutely awesome! I mean, where else can you make unlimited calls to most countries in the world for a low monthly fee? Call quality is exceptional. Much better than my old phone was. Very little call dropouts. I also love their anonymous call rejection option. It saves me from telemarketers etc. To my knowledge broadvoice is the only voip provider which offers this option?

Add a BroadVoice review, share your comments:

Please rate the VOIP provider by selecting the appropriate amount of stars you think they deserve for each category. Use the box to your right to choose the rating.

Service Quality
Price / Features
Overall Rating